Sales Associate
People
full-time
Posted on:
Location Type: Hybrid
Location: Lisboa • 🇵🇹 Portugal
Visit company websiteJob Level
JuniorMid-Level
About the role
- Proactively engage with leads from our short courses to convert them into paying customers.
- Respond to one-to-one questions from contacts both before and after applying to our courses.
- Use effective outbound sales strategies (email, phone, WhatsApp) to upsell initial/partial payments for our short courses to full payment.
- Proactively contact leads who abandoned the checkout process to offer assistance and encourage conversion.
- Manage and present acquisition webinars online, ensuring smooth execution and strong attendance to support acquisition goals.
- Own the administrative tasks for the short courses.
- Create and maintain accurate documentation, collecting candidate information to streamline processes and ensure compliance.
- Verify and reconcile payments, ensuring accuracy and adherence to established procedures.
- Monitor and track applications for publicly funded programs, providing timely updates and support throughout the process.
- Generate and issue certificates as required for publicly funded programs.
- Support the admissions team for long courses and analyze and report on your performance.
- Handle inquiries via email, WhatsApp, or video meetings with prospective boot camp students who have questions before applying to our long courses.
- Monitor your outcomes and provide insights into your performance, assessing the effectiveness of different strategies and approaches.
- Document processes and share best practices with team members to improve overall effectiveness and adaptability.
- Contribute ideas to grow our products and take ownership of a few projects that will enable both the company and you to grow.
Requirements
- Ideally, you have 1+ years of experience in recruitment, customer support, sales, or another customer-facing role.
- Tech-related experience is a plus.
- You are a clear and confident communicator with exceptional written and verbal Portuguese and English skills.
- You excel at organizing work, maintaining structure, and finding practical solutions.
- You have experience handling inquiries such as calls and emails.
- You prefer working autonomously and are confident in your ability to learn independently.
- Ideally, you have experience working with a CRM.
- Experience with HubSpot is a plus.
Benefits
- Health insurance – because your well-being matters.
- Meal allowance (as per company policy).
- Urban Sports Club subscription – stay active and energized.
- Extra vacation days: your birthday plus an additional day during Christmas week.
- Hybrid work and flexible arrangements to support work–life balance.
- A collaborative, innovative culture where your ideas matter.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales strategiescustomer supportrecruitmentdocumentationpayment reconciliationapplication trackingwebinar managementperformance analysisprocess documentationproject ownership
Soft skills
clear communicationconfident communicatororganizational skillsproblem-solvingautonomous workadaptabilityteam collaborationcustomer engagementinsight generationtime management