People Talent

Customer Success Supervisor

People Talent

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Lead, develop, and monitor the Customer Success team, ensuring high individual and collective performance.
  • Ensure excellence in service and relationships with B2B clients, acting strategically.
  • Track and improve the area’s key metrics.
  • Structure, review, and optimize Customer Success workflows and processes.
  • Act proactively to resolve critical issues.

Requirements

  • Previous experience in Customer Success or in managing B2B customer support/servicing
  • Experience leading teams and tracking goals and KPIs
  • Knowledge of CS metrics such as churn, retention, expansion, and NPS
  • Familiarity with digital environments and management tools
  • Bachelor’s degree
  • Advantage: Experience leading Customer Success operations in e-commerce.
Benefits
  • 100% remote 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessB2B customer supportCS metricschurnretentionexpansionNPSgoal trackingKPI tracking
Soft Skills
leadershipstrategic thinkingproblem-solvingcommunicationteam management
Certifications
Bachelor’s degree