Senior Client Operations Manager

PEOPLE HUNT | iGaming | IT | FinTech | Crypto

Senior Client Operations Manager at fast-growing retargeting agency ensuring operational excellence in client accounts. Managing complex demands and preventing operational chaos.

Posted 6/28/2026full-timeRemote • 🇺🇦 UkraineSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex client accounts with a focus on operational excellence and commercial growth. Proficient in problem structuring, root cause analysis, and understanding of performance metrics to drive service quality and mitigate risks.

Highest-signal resume keywords

Account ManagementSLA ManagementRoot Cause AnalysisPerformance Metrics AnalysisDSP Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Process ManagementOperational Metrics ReadingWorkflow ManagementProblem StructuringSolution Proposal

Soft Skills

Crisis PreventionEscalation HandlingCommunication Skills

Industry Keywords

High-Load AccountsService StandardsCompliance AwarenessMarketing Performance MetricsTraffic Stream Initiation

About the role

Key responsibilities & impact

Ensures stability and operational excellence across complex and high-load client accounts
Focuses on operational execution quality and commercial growth within existing accounts
Prevents crises and reduces escalations to Lead/Head level
Maintains high service standards across the portfolio
Independently manages 5–7 high-load or high-risk accounts
Controls statuses, deadlines, and input data quality
Leads monthly and quarterly meetings
Initiates new traffic streams, new GEOs, and volume increases
Early identification of risks: launch delays, incomplete briefs, and repeated scope changes
Handles escalations from Junior and Middle team members

Requirements

What you’ll need

2–3+ years of independently managing complex client accounts
Deep understanding of the end-to-end client process
Strong understanding of SLA and workflow management
Ability to structure problems clearly
Root cause analysis skills
Ability to propose solution options
Ability to read operational and performance metrics
Understanding of DSP processes
Understanding of marketing performance metrics
Basic compliance awareness
English C1+
Russian – professional working proficiency

Benefits

Comp & perks

Fully remote work
Operational excellence
Professional development opportunities