Manager, Underwriting Excellence

People Corporation

Manager leading underwriting operations and a team of analysts at People Corporation. Driving revenue growth, operational efficiency, and underwriting excellence through evaluation, reporting, and process optimization.

Posted 4/24/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$100,000 - CA$120,000 per yearWebsite

Tech Stack

Tools & technologies

VBA

About the role

Key responsibilities & impact

Provide day-to-day directions, coaching, and mentorship
Review and approve work to ensure accuracy, consistency, and quality standards
Manage team workload, prioritization, and capacity planning
Conduct performance evaluations, feedback, and development planning
Identify skill gaps and coordinating training and cross-training initiatives
Foster a collaborative, high-performance team culture
Establish and maintain underwriting performance metrics and reporting frameworks
Monitor service levels, turnaround times, and quality benchmarks
Deliver regular reporting and insights to leadership on productivity, workflow efficiency, renewal outcomes, pricing trends, and block performance
Identify trends, risks, and opportunities through data analysis
Recommend and implement improvements to processes, tools, and workflows
Support governance through documentation, controls, and audit readiness
Oversee and support delivery of new business quotes, renewal pricing, and plan design analysis
Review complex cases and provide technical guidance
Ensure consistency in underwriting practices across regions
Oversee underwriting tools, pricing models, and automation enhancements, experience reports, renewal documents, and claims analytics
Responsible for all the regulatory reporting with partner carriers
Drive automation of reporting and documentation processes
Partner with IT and Operations to improve data infrastructure
Lead and oversee renewal analysis for major blocks of business
Lead negotiations with insurers and carrier partners to optimize outcomes
Provide strategic recommendations on pricing, pooling, and funding arrangements
Ensure alignment with organizational profitability and growth objectives
Maintain strong relationships with internal teams and carriers
Act as key underwriting contact for complex cases and escalations
Ensure adherence to underwriting guidelines and financial controls
Identify control gaps and recommend improvements
Maintain ownership of team deliverables and SLAs
Lead initiatives for efficiency, standardization, and automation
Support product development and reporting enhancements
Provide regular updates to leadership
Maintain clear prioritization and execution of work
Drive accountability and continuous improvement
Act as a technical leader and mentor
Deliver training and promote best practices
Encourage knowledge sharing and development

Requirements

What you’ll need

5+ years of progressive experience in group benefits underwriting, with demonstrated expertise in pricing, renewals, and plan design
Post-secondary education in business, finance, mathematics, or a related field, or an equivalent combination of education and industry experience
Progress toward or completion of relevant industry designations (e.g., LLQP, CEBS, GBA) is considered an asset
Proven leadership experience managing small teams including coaching, performance management, and capacity planning
Advanced analytical and financial acumen, with strong ability to interpret claims data, loss ratios, and trend analysis to support pricing and profitability decisions
Demonstrated experience managing large and complex blocks of business, including renewal analysis and carrier negotiations
Strong track record in operational excellence, including development of underwriting frameworks, service standards, and performance metrics
Hands-on experience with underwriting tools, automation, and Excel/VBA-based models, driving efficiency and accuracy improvements
Experience leading or supporting strategic initiatives, including system integrations, TPA conversions, and process redesign projects
Strong understanding of governance, controls, and regulatory reporting requirements within the group benefits industry.

Benefits

Comp & perks

competitive salaries
comprehensive group benefits plan
generous retirement savings plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

group benefits underwritingpricingrenewalsplan designdata analysisclaims data interpretationloss ratios analysistrend analysisunderwriting frameworksperformance metrics

Soft Skills

coachingmentorshipperformance managementcapacity planningcollaborationleadershipaccountabilitycontinuous improvementknowledge sharingcommunication

Certifications

LLQPCEBSGBA