People Can Fly Studio

Community Manager

People Can Fly Studio

full-time

Posted on:

Location Type: Remote

Location: Ireland

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About the role

  • Assigns, delegates, and supports team members in their tasks, ensuring alignment with the vision and creation of the game’s community content while monitoring and reviewing their progress.
  • Delivers constructive feedback and clear communication to enhance behaviors and performance, fostering a culture of continuous improvement.
  • Promotes a positive and inclusive team environment, ensuring a healthy work-life balance by setting clear expectations and achievable scopes of work.
  • Encourages team members to propose solutions, voice their opinions, and engage in decision-making.
  • Utilizes tools like pulse surveys and satisfaction scores to gauge and improve team morale.
  • Collaborates seamlessly with Leads, Directors, other departments, and project stakeholders, building trust and aligning efforts with the project’s goals and vision.
  • Implements and contributes to the Director’s vision, providing essential data, raising concerns, and ensuring alignment with project leadership.
  • Leads the execution of the community strategy for a PCF self-published game, from ideation through delivery, and facilitates post-mortems to identify lessons learned and drive future success.
  • Acts as a dedicated advocate for the product, engaging with the community online and representing the game at events.
  • Drives player growth, retention, and satisfaction through targeted community engagement strategies, achieving agreed-upon KPIs.
  • Regularly tests game builds to understand player pain points and develop expertise in the user experience.
  • Produces compelling community content, including blogs, posts, and platform messages, ensuring all communications are strategically aligned.
  • Develops and nurtures community evangelists, collaborating with influencers as part of an overarching growth strategy.
  • Analyzes data and feedback trends to identify opportunities for improving community engagement and driving growth.
  • Plans and executes a comprehensive social media roadmap, maintaining schedules and calendars to ensure timely content delivery.
  • Monitors and adapts to social media trends, incorporating them into the game’s brand voice to maximize engagement.
  • Performs other relevant duties as required, contributing flexibly to the success of the community team.

Requirements

  • A minimum of 5+ years of experience in community management.
  • Expertise across all social platforms, online forums, and community management tools.
  • Strong managerial skills and self-discipline, with an understanding of what it takes to foster a thriving gaming community.
  • Excellent attention to detail, especially in maintaining the tone and integrity of a game's brand voice across all social platforms.
  • Works well in a fast-paced environment, managing multiple priorities simultaneously.
  • Strong problem-solving skills, with the ability to work under pressure.
  • Excellent communication skills, including both written and verbal interactions with players and in creating materials that provide clear, actionable direction to all stakeholders.
  • Fluent in English, both written and verbal communication.
  • Passion for video games and a keen interest in staying up-to-date with industry trends.
Benefits
  • Private medical healthcare (Vitality) and BUPA dental insurance for PCF's employees and their families.
  • Access to wellbeing platform - Gympass for employees and family members.
  • Online Polish and English language classes.
  • Access to the pension scheme.
  • Flexible working hours.
  • Free virtual health and mental wellbeing sessions included in the plan for members and their dependents.
  • Personal development opportunities and ability to work in a global environment.
  • Work in a creative team with people full of passion for what they do.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community managementsocial media managementdata analysiscontent creationplayer engagement strategiesKPI achievementuser experience testingcommunity engagement toolsonline forums expertisecommunity strategy execution
Soft Skills
team leadershipcommunicationproblem-solvingattention to detailself-disciplineflexibilitycollaborationcreativitytime managementadaptability