Customer Support Specialist

People Architects

Customer Support Specialist providing Tier 1 support for a fast-growing SaaS company. Troubleshooting technical issues and collaborating with Engineering and Product teams.

Posted 5/23/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Own and manage the inbound support queue across multiple channels
Troubleshoot technical issues including integrations, workflows, and data syncs
Review logs, API activity, and system behavior to identify root causes
Triage and escalate issues to Engineering with clear documentation and context
Support customers via email and phone, ensuring clear and timely communication
Help identify trends and recurring issues to improve product and support processes
Contribute to documentation and knowledge base articles
Partner closely with Customer Success, Product, and Engineering teams
Maintain strong SLA performance and high customer satisfaction

Requirements

What you’ll need

2+ years in technical customer support, implementation, or SaaS support role
Strong troubleshooting skills with an interest in systems, integrations, or APIs
Experience with support tools (Zendesk, Intercom, Freshdesk, or similar)
Ability to clearly communicate technical issues in a simple, customer-friendly way
Comfortable working in a remote, fast-paced environment with high ticket volume
Strong ownership mindset and ability to manage competing priorities
Exposure to integrations across HR, compliance, workforce, operational, or third-party data systems
Experience in scaling support processes or documentation

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account People Architects Website LinkedIn All Job Openings 11 - 50 employees Founded 2020 🤝 B2B 🎯 Recruiter B2B
Recruitment People Architects is a human resources consultancy that provides fractional and day-to-day HR support for small and mid-sized businesses. They offer recruiting and talent acquisition services, outplacement, executive coaching, training and development, employee policies and handbooks, and HR assessments to identify and prioritize organizational gaps. Their services help companies scale by handling HR operations, talent management, and leadership development so internal teams can focus on running the business. Customer Support Specialist Job not on LinkedIn 🔥 5 minutes ago 🏈 Ohio – Remote 💵 $50k - $60k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own and manage the inbound support queue across multiple channels
Troubleshoot technical issues including integrations, workflows, and data syncs
Review logs, API activity, and system behavior to identify root causes
Triage and escalate issues to Engineering with clear documentation and context
Support customers via email and phone, ensuring clear and timely communication
Help identify trends and recurring issues to improve product and support processes
Contribute to documentation and knowledge base articles
Partner closely with Customer Success, Product, and Engineering teams
Maintain strong SLA performance and high customer satisfaction 🎯 Requirements
2+ years in technical customer support, implementation, or SaaS support role
Strong troubleshooting skills with an interest in systems, integrations, or APIs
Experience with support tools (Zendesk, Intercom, Freshdesk, or similar)
Ability to clearly communicate technical issues in a simple, customer-friendly way
Comfortable working in a remote, fast-paced environment with high ticket volume
Strong ownership mindset and ability to manage competing priorities
Exposure to integrations across HR, compliance, workforce, operational, or third-party data systems
Experience in scaling support processes or documentation Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🔥 4 hours ago Copart 5001 - 10000 Website LinkedIn All Job Openings Customer Service Representative for Copart responsible for coordinating the release of vehicles. Engaging with body shops, vehicle owners, and insurance companies in a remote capacity. 🇺🇸 United States – Remote 💵 $16 - $22 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Engagement Support Specialist 🔥 4 hours ago CYPFER 51 - 200 🔒 Cybersecurity Website LinkedIn All Job Openings Engagement Support Specialist coordinating client and partner engagements in cybersecurity. Serving as a liaison between clients, partners, and technical teams for exceptional service delivery. 🇺🇸 United States – Remote 💵 $60k - $70k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Sales Operations Support Representative II 🔥 5 hours ago Brown & Brown Insurance 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Sales Operations Support Representative providing customer service to agents through various channels. Involves creating insurance invoices, addressing inquiries, and collaborating with multiple departments. 🇺🇸 United States – Remote 💵 $19 - $23 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative 🔥 6 hours ago Sutherland 10,000+ employees 🤝 B2B 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Customer Service Representatives handling maintenance, collection, and liquidation activities for assigned accounts at Sutherland. Assisting customers with inquiries and payment statuses remotely. 🇺🇸 United States – Remote 💵 $16 / hour 💰 $300M Secondary Market on 2014-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Care Specialist, Overnight 🔥 7 hours ago Anserve, Inc. 51 - 200 📡 Telecommunications 🏢 Enterprise ⚕️ Healthcare Insurance Website LinkedIn All Job Openings 🇺🇸 United States – Remote 💵 $16 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

troubleshootingAPIdata syncsintegrationsworkflowssupport processesdocumentationknowledge base

Soft Skills

clear communicationownership mindsetability to manage prioritiescustomer satisfactiontrend identification