Senior Customer Success Consultant
People.ai
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts
- Lead discovery processes to understand customer needs and align project configurations accordingly.
- Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding.
- Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams
- Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language.
- Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments.
- Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies
- Identify and influence expansion opportunities by integrating insights into the future of the customer journey.
- Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap.
- Always represent the People.ai brand and help grow the team and hire great talent
Requirements
- 3+ years of relevant work experience
- Experience working in a SaaS software company is preferred
- Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is preferred
- Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred
- Experience delivering consultative engagements at a consultancy is a plus
- Comfortable working in high-velocity environments and dealing with ambiguity
- Ability to manage horizontally and vertically across internal and customer organizations
- Ability to build and cultivate relationships across business and technical stakeholders
- Experience navigating vast organizations across multiple stakeholders cross-functionally
Benefits
- Regular employees may be eligible for commissions or bonus programs (target included in OTE)
- equity
- benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer experience strategyproject configurationtraining programsonboardingcustomer journey insightsconsultative engagementsforecastingterritory design
Soft skills
relationship buildingtrusted advisorcross-functional collaborationcommunicationinfluenceadaptabilityproblem-solving