Penumbra, Inc.

Customer Service Representative

Penumbra, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • 🇵🇱 Poland

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Manage end-to-end customer service activities for the French market, covering the full order lifecycle including order processing, changes, returns, complaints, and credit notes, in line with company policies.
  • Serve as the primary point of contact for French customers, providing accurate order, shipping, and status information.
  • Coordinate with internal teams to resolve order- and service-related issues efficiently and ensure timely execution of orders.
  • Monitor orders, reports, and KPIs to identify issues, resolve errors, and drive timely completion and corrective actions.
  • Process standard order-to-cash transactions in SAP ERP according to operational and quality guidelines.
  • Contribute to continuous improvement initiatives within the Customer Service team.
  • Support team effectiveness by assisting with onboarding and knowledge sharing.

Requirements

  • Fluency in French (C1 minimum) and English (B2–C1) to ensure clear, professional, and effective communication with customers and internal stakeholders.
  • Experience in customer service within a product-focused environment, with strong understanding of Order-to-Cash (OTC) processes and logistics flows.
  • Familiarity with ERP systems for order and transaction management; experience with SAP is a strong advantage.
  • Strong customer focus and ownership, with the ability to resolve issues independently and ensure timely follow-up.
  • Analytical mindset, capable of identifying root causes, spotting opportunities for improvement, and contributing to process enhancements.
  • Comfortable working in a fast-paced, collaborative environment, managing multiple priorities effectively.
  • Experience in a regulated industry is highly valued, ideally Medical Devices, with Pharmaceutical experience also relevant.
Benefits
  • Innovation – With eight product launches in the past year alone, we continue to push boundaries and bring meaningful innovation to the market.
  • Impact, great atmosphere, flat hierarchy – We offer a dynamic and inclusive environment where every team member has the opportunity to thrive and contribute to our mission.
  • A Team That Inspires – Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth.
  • Support & Well-Being – Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need.
  • MyBenefit Program – A monthly allowance is provided for use on the “MyBenefit” portal, giving you access to a wide range of vouchers, trainings, fuel options and additional services.
  • Family First – Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement.
  • Vacation Time – In addition to your regular local vacation days, enjoy paid extra time off on December 24th and 31st.
  • Boost Your Investments – Take part in our Employee Stock Purchase Program and enjoy 15% cashback on your investments.
  • Accident Insurance – Stay protected with comprehensive accident insurance during all business trips.
  • Private Health Insurance – You will join the company group health insurance contract with Luxmed Premium, that covers you and your dependents.
  • Pension scheme PPK – You can join the additional pension scheme with PEKAO TFI, with Penumbra paying 1,5% of your monthly gross salary.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order processingorder-to-cash (OTC) processeslogistics flowsSAP ERPtransaction managementKPI monitoringissue resolutioncontinuous improvementcustomer service
Soft skills
customer focusownershipanalytical mindsetproblem-solvingeffective communicationcollaborationtime managementonboarding assistanceknowledge sharing