Bilingual Pool Technical Service Representative, 1st Shift

Pentair

Pool Technical Service Representative diagnosing and resolving pool and spa equipment issues. Serving as the primary contact for troubleshooting within our Pool Division in the United States.

Posted 7/30/2026full-timePhoenix • Arizona, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in equipment troubleshooting and service support within the Pool industry, with strong organizational skills to manage multiple priorities and effective communication with customers and internal teams.

Highest-signal resume keywords

Bilingual (English/Spanish)Technical Field Work ExperienceProficiency in Microsoft OfficeExperience with CRM and ERP SystemsStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment TroubleshootingService SupportTechnical DocumentationParts OrderingWarranty Claims Processing

Soft Skills

Clear CommunicationMulti-taskingCustomer Service

Tools & Technologies

CRM SystemsERP SystemsSalesforce

Industry Keywords

Pool IndustryService DocumentationTechnical Training

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary contact for equipment-related inquiries, troubleshooting, and service support within our Pool Division
Diagnose equipment issues using technical documentation, system data, and customer input
Assist customers and field technicians with setup, operation, maintenance, and repair guidance
Schedule or supporting service visits and follow up on open service cases to resolution
Process parts orders, warranty claims, returns (RMAs), and service documentation as required
Communicate clearly with customers regarding service status, timelines, and next steps
Collaborate with internal teams including production, engineering, shipping, quality, and sales to resolve issues
Maintain accurate and timely documentation within CRM and ERP system
Participate in ongoing technical and product training to stay current on equipment updates and procedures

Requirements

What you’ll need

Bilingual (English/Spanish) is required
A background in technical field work in the Pool industry or a similar field is required
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience working with CRM and ERP systems (Salesforce preferred)
Strong organizational skills with the ability to manage multiple priorities effectively
Must be able to multi-task, have great computer skills, and be able to work within several different software applications at once

Benefits

Comp & perks

Paid holidays
Paid vacation
Paid sick time
Medical, Dental, and Vision Insurance
401(k)
Up to 5% 401K match starting day one of employment
Health savings account
Life insurance
Prescription drug insurance
Tuition reimbursement