Pool Support Representative – Mechanical
Pentair
full-time
Posted on:
Location Type: Office
Location: Apopka • Arizona • Florida • United States
Visit company websiteExplore more
Salary
💰 $24 - $26 per hour
About the role
- Work with inbound calls, specializing in certain product lines to help customers and dealers troubleshoot products
- Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills
- Provide quality telephone and email support with a high degree of customer service and technical expertise
- Maintain current knowledge of all product offerings and technical support procedures
- Demonstrate experience in problem resolution and technical problem identification
- Resolve customer problems, disputes, and complaints efficiently and professionally
Requirements
- Prior experience working on pool and spa equipment
- Strong technical and customer service skills
- Experience in technical product support (hands on, phone support, or other experience)
- Previous Pool technical experience related to troubleshooting/diagnostics/repair of mechanical/electrical/hydraulic systems
- Bilingual preferred
- Ability to work independently and as part of a team
- Must live within 45 minutes of Apopka, FL or Phoenix, AZ
Benefits
- Paid holidays
- Paid vacation
- Paid sick time
- Medical, Dental, and Vision Insurance
- 401(k)
- Up to 5% 401K match starting day one of employment
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Caregiver leave
- Prescription drug insurance
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingproblem resolutiontechnical supportdiagnosticsrepairmechanical systemselectrical systemshydraulic systemscustomer serviceproduct knowledge
Soft Skills
communicationteamworkindependenceprofessionalismcustomer service orientation