Senior IT Support Specialist
Penta Group
full-time
Posted on:
Location Type: Hybrid
Location: Washington, D.C. • District of Columbia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Senior
Tech Stack
Cyber Security
About the role
- Serve as the on-site technical resource for the Washington, DC office, resolving hardware, software, network, and office technology issues requiring physical interaction
- Provide remote support for other US offices when issues are escalated beyond Tier 1 or require deeper technical troubleshooting
- Assist in maintaining and monitoring IT systems, endpoints, and office technology to ensure optimal performance, uptime, and security
- Support the deployment of new hardware, software, applications, and system upgrades across US offices, ensuring smooth integration and adherence to internal standards
- Maintain accurate documentation of system configurations, troubleshooting procedures, asset inventories, and technology changes
- Work closely with global IT team members and other departments to support technology initiatives, office operations, and cross-functional projects
- Stay informed about emerging technologies and best practices to continuously strengthen IT services and solutions
Requirements
- A Bachelor’s degree in Computer Science, Information Technology, or related field and/or 3+ years of experience in an IT support role
- Exceptional experience providing desktop support for Windows machines
- Experience supporting both on-site and remote end users
- Familiarity with IT infrastructure components, including network systems, endpoints, conferencing technology, and SaaS platforms
- A basic understanding of cybersecurity principles, identity management, and data protection practices
- Strong critical thinking, analytical, and problem-solving skills
- The ability to work independently and collaboratively, manage multiple tasks, and meet deadlines in a dynamic environment
- Excellent communication and interpersonal skills with the ability to explain technical concepts clearly
- An eagerness to learn, adapt, and support a globally coordinated IT service model
- Experience troubleshooting, and providing support, for Mac machines is a plus
Benefits
- Healthcare Coverage: Excellent medical, vision, and dental insurance through Cigna and UNUM, with the company covering 88% of individual employee premiums and 50% of dependent premiums
- Retirement Benefits: A 401(k) plan with a generous employer match, contributing 100% on the first 3% of salary deferred and 50% on the next 2%, helping employees maximize their retirement savings
- Income Protection: Employer-paid short-term disability (STD), long-term disability (LTD), and life insurance
- Paid Parental Leave: 12 weeks of paid parental leave for birthing and non-birthing parents
- Flexible Paid Time Off: Flexible Paid Time Off(PTO) policy and a generous holiday schedule
- Additional Perks & Support: A monthly cell phone stipend
- Frequent firm-wide social events and team-building activities
- Access to Employee Assistance Programs (EAP), including confidential counseling and resources for personal and work-related issues
- Health & Wellness Initiatives, including a gym membership program (One Pass Select), mental health resources, and access to virtual health consultations
- Discounted employee-paid pet insurance coverage through Nationwide
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
desktop supportWindowsMacIT infrastructurenetwork systemsendpointsconferencing technologySaaS platformscybersecurity principlesdata protection
Soft skills
critical thinkinganalytical skillsproblem-solvingindependent workcollaborationtask managementdeadline managementcommunicationinterpersonal skillsadaptability