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Operational Readiness Manager
Pension Insurance Corporation plcOperational Readiness Manager onboarding DB pension schemes for Pension Insurance Corporation. Overseeing implementation, data readiness, governance, go-live, and continuous improvement across outsourced administration teams.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical knowledge of DB pension schemes and project management techniques, with a focus on scheme implementations and operational readiness. Capable of leading onboarding processes, managing teams, and ensuring high service levels through effective collaboration and communication.
Highest-signal resume keywords
DB Pension Scheme KnowledgeProject Management TechniquesScheme Implementation ExpertiseData Analysis ExperiencePrince2 or APMI Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DB Pension SchemesProject ManagementPension Buy-Ins and Buy-OutsData AnalysisOperational ReadinessMicrosoft ExcelProcess ImprovementGovernance RequirementsService ReadinessOnboarding Management
Soft Skills
Organisational SkillsCommunication SkillsPersuasion and InfluenceCollaborationCommercial Judgement
Tools & Technologies
Microsoft Products
Certifications & Qualifications
Prince2APMI
Industry Keywords
Pension OperationsClient Project DeliveryOutsourced AdministrationConsumer DutyStakeholder Engagement
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Collaborate with and influence third-party administrators and senior PIC operational managers to deliver new client projects into PIC’s operating model.
- Implement improvements to systems, processes, and technology.
- Oversee implementation of new schemes and their impact on policyholders, including onboarding TPAs and supporting go-live.
- Support new business deal pitches with scheme onboarding and operational readiness expertise.
- Oversee operational readiness activity, including risks, dependencies, readiness gaps, mitigations, and Day 1/Day 2 actions.
- Represent PIC in decisions concerning client project delivery and operational readiness requirements.
- Support the Head of Pension Operations in delivering high service levels to clients and policyholders.
- Manage transition managers and outsourced administration teams to deliver successful scheme onboarding.
- Lead the operational readiness workstream, governance, implementation delivery, issue escalation, and go-live readiness.
- Produce and present MI and reporting on implementation quality, readiness status, risks, service readiness, and post-go-live actions.
- Identify and implement process and service efficiencies across PIC’s administration model.
- Develop more junior PIC team members.
- Manage onboarding workstreams, ensuring scheme benefits, incoming data, payroll runs, and pension increase runs are understood, tested, and signed off.
- Oversee data analysis, reconciliation, verification, payroll testing, and pension increase testing.
- Ensure readiness requirements are implemented across outsourced administration and customer experience teams, including calculation automation, website releases, communications, documentation, training, reporting, and post-go-live support.
- Collaborate with internal actuaries to document valuation data requirements and resolve data issues.
- Lead readiness checkpoints, issue-resolution meetings, escalations, and Go/No Go preparation with outsourced administrators.
- Ensure projects meet milestones, deliverables, quality standards, and documented governance requirements.
- Complete internal onboarding and continuous-improvement projects.
- Apply Consumer Duty considerations to onboarding, communications, customer journeys, reporting, and service readiness.
Requirements
What you’ll need- Good technical knowledge of DB pension schemes
- Thorough knowledge of project management techniques
- Good knowledge of pension buy-ins and buy-outs
- Strong technical knowledge of scheme implementations from buy-in to buy-out
- Strong organisational skills
- Strong communication skills
- Ability to persuade and influence directly and indirectly
- Ability to manage people and resources effectively
- Ability to organise work to meet deadlines
- Ability to work within defined procedures
- Effective collaboration with key stakeholders
- Good commercial judgement
- Good Microsoft Excel competency and working knowledge of other Microsoft products
- High level of pension experience
- Experience in DB pension scheme onboarding
- Experience of complex data analysis work
- Prince2 or APMI, or capability and willingness to work towards it
- Experience working at a senior level in a corporate or consulting environment
Benefits
Comp & perks- Annual, performance-related bonus plan
- Private medical insurance
- 28 days' annual leave, excluding bank holidays
- Generous pension scheme
- Travel insurance
- Critical illness insurance
- Life assurance
- Income protection insurance