Perform detailed analysis of business and technical requirements, in close collaboration with Project Managers and client stakeholders
Develop and maintain validation rules, custom workflows and process, lead/opportunity pipeline management, service request and bug and feature requests, test and QA in sandbox and be the master of clean data
Develop reporting and dashboard functions as well as business intelligence analytics
Train/support end users with respect to their use of the Salesforce application
Lead Salesforce technical architecture discussions and manage/educate stakeholders
Direct the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale
Within the first two weeks, lead a client solution design session with a Health & Life Sciences client
Within the first 3-4 weeks, complete the documentation of a client technical architecture for a Health & Life Sciences client
Complete architecture design of at least 5 customer solutions within the first year of employment
Delegate the implementation to other team members

Requirements

2+ years of Consulting Experience
3+ years of Salesforce experience in an HLS industry vertical
Have 2+ Salesforce certifications (Salesforce Certified Administrator and one other)
Have implemented Sales, Service, Experience Cloud
Have Healthcare & Life Sciences industry experience
Have built solutions using custom declarative automations (Flows, Guided Engagement)
Have the ability to gather essential business requirements and translate them into functional designs, including user stories and diagrams
Have excellent time management, prioritization and communication skills
Maintain a wide degree of flexibility and latitude
Have the ability to handle stress and last-minute, urgent requests
Have strong analytical, problem-solving, and organizational skills (detail-oriented)
Maintain empathy and positivity towards clients and team members when faced with challenging situations and/or relationships
Are able to clearly communicate, both verbally and written, complex technical concepts to both technical and non-technical stakeholders
Share your experience with others, through 1:1 mentoring, leading team projects, and occasional practice-wide presentations
Have the ability and willingness to travel up to 25%
Also have FSL, Health Cloud, or CPQ experience
Have experience in enterprise software development, integrations, or support
Have strategic planning experience
Possess strong consultative, analytical, problem-solving, and organizational skills

Benefits

100% employer-paid medical, dental, and vision premiums for eligible employees
Employer-paid short-term disability
Unlimited PTO
Volunteer Time Off
10 company holidays
401k + 4% Company Match + No Vesting Period
Monthly wellness and phone stipends
Training cost coverage
Paid parental leave for birthing and non-birthing parents
Annual company get-together — Penrod Palooza!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceSales CloudService CloudExperience Cloudcustom declarative automationsFlowsGuided Engagementbusiness intelligence analyticsreporting and dashboard functionsenterprise software development

Soft Skills

time managementprioritizationcommunicationanalytical skillsproblem-solvingorganizational skillsempathypositivitymentoringstrategic planning

Certifications

Salesforce Certified AdministratorSalesforce certification