Pennylane

Account Manager

Pennylane

full-time

Posted on:

Location Type: Hybrid

Location: Paris • 🇫🇷 France

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Job Level

Mid-LevelSenior

About the role

  • Ensure the growth of the customer base: identify opportunities for new plans for customers (upsell) and propose our service catalog to customers (cross-sell)
  • Help reduce churn and downgrade requests
  • Proactively contact customers at risk of churn using our predictive algorithm (Health Score)
  • Convince customers requesting cancellation to stay
  • Convince customers requesting to downgrade to remain on their current plan
  • Contribute to product and service improvements: relay customer feedback to our product development teams and collaborate with various teams at Pennylane to enhance the services offered.

Requirements

  • Initial experience in complex sales in an SDR or Business Developer role, with an interest in developing account management skills
  • Strong questioning and listening skills to identify and understand issues in depth
  • An interest in technology is a plus, including familiarity with current fintech products on the market
  • Experience selling to B2B SME decision-makers, ideally CFOs / Heads of Finance or other finance leaders
  • Experience selling SaaS products is a plus
  • English proficiency (level will be assessed and valued depending on the department you apply to)
  • Comfortable working in a constantly changing environment
  • Prioritize collaboration within your team and with other stakeholders
  • Ability to step back and prioritize high-impact business actions in your daily work
Benefits
  • Top-tier health insurance (Alan Blue and Alan Mind)
  • Meal vouchers (Swile card)
  • Between 6 and 12 additional RTT days (compensatory time off) in addition to 5 weeks of paid vacation
  • Opportunity to improve your English via Busuu
  • Monthly allowance for all our Pennylaners to support working from home or in coworking spaces
  • Easily accessible offices located a few minutes from Saint-Lazare in central Paris
  • An equity package (BSPCE)
  • Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib
  • A Mac (MacBook provided)
  • We play many sports together and regularly come together for company events such as Tech Days and our annual company seminar

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
complex salesaccount managementB2B salesSaaS salescustomer feedback analysispredictive algorithmsupsellingcross-sellingcustomer retention strategiesfintech products
Soft skills
questioning skillslistening skillscollaborationadaptabilityproblem-solvingcommunicationprioritizationcustomer persuasionteamworkstakeholder engagement