Customer Service Clerk

Penny Appeal Canada

Customer Service Clerk managing donor relations via phone and email for Penny Appeal Canada. Engaging with donors and supporting fundraising efforts to empower marginalized communities.

Posted 5/2/2026part-timeRemote • 🇨🇦 CanadaJunior💰 CA$22 per hourWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Develop a strong understanding of all Penny Appeal Canada programs to effectively respond to donor inquiries via phone, chat, and email
Maintain punctuality for assigned shifts and communicate regularly with the Donor Care Manager
Clearly articulate the impact of donor contributions and stay informed on FAQs, campaigns, social media, and internal communications
Conduct warm and cold outreach calls to donors while following approved scripts
Build and maintain relationships with donors through professional and accurate communication across multiple channels
Utilize tools such as Google Workspace, Slack, Asana, and CRM systems (including Raiser’s Edge) with strong attention to detail
Respond to internal and external communications in a timely, professional, and courteous manner
Update and maintain donor records within CRM systems and other administrative platforms
Create, assign, and manage daily tasks through Asana in collaboration with internal teams
Navigate internal systems to update notes, track interactions, and process donor contributions
Support fundraising efforts by making donation asks aligned with campaign goals and KPIs
Follow all standard operating procedures (SOPs) and organizational guidelines

Requirements

What you’ll need

Post-secondary education required
Minimum 1–2 years of customer service or administrative experience
Previous sales or fundraising experience is an asset
Strong English communication skills (written and verbal)
Bilingual proficiency is an asset
Experience with digital platforms such as Google Workspace, Asana, CRM systems, VOIP dialers, and live chat tools is an asset
Previous non-profit experience (including volunteer work) is preferred but not required
Strong organizational skills with attention to detail
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Ability to follow instructions with minimal supervision
Previous remote work experience is an asset
Access to an updated computer with a camera and headset for calls and virtual meetings
Dedicated, quiet, and private home office space
Reliable high-speed internet connection (satellite internet is not compatible)
Must be a Canadian citizen, permanent resident, or a person granted refugee protection under the Immigration and Refugee Protection Act (international students are not eligible).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Penny Appeal Canada Website LinkedIn All Job Openings 11 - 50 employees Penny Appeal Canada is a relief organization with a really BIG vision for the world. We want to create the best societies we can and to break the cycles of need and poverty for good. That’s why we work to turn small change into a BIG DIFFERENCE. We are a proud member of a global Penny Appeal family that celebrated its 10-year anniversary in 2019. Customer Service Clerk Job not on LinkedIn 🔥 1 minute ago 🇨🇦 Canada – Remote 💵 $22 / hour ⏱ Part Time 🟢 Junior 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Develop a strong understanding of all Penny Appeal Canada programs to effectively respond to donor inquiries via phone, chat, and email
Maintain punctuality for assigned shifts and communicate regularly with the Donor Care Manager
Clearly articulate the impact of donor contributions and stay informed on FAQs, campaigns, social media, and internal communications
Conduct warm and cold outreach calls to donors while following approved scripts
Build and maintain relationships with donors through professional and accurate communication across multiple channels
Utilize tools such as Google Workspace, Slack, Asana, and CRM systems (including Raiser’s Edge) with strong attention to detail
Respond to internal and external communications in a timely, professional, and courteous manner
Update and maintain donor records within CRM systems and other administrative platforms
Create, assign, and manage daily tasks through Asana in collaboration with internal teams
Navigate internal systems to update notes, track interactions, and process donor contributions
Support fundraising efforts by making donation asks aligned with campaign goals and KPIs
Follow all standard operating procedures (SOPs) and organizational guidelines 🎯 Requirements
Post-secondary education required
Minimum 1–2 years of customer service or administrative experience
Previous sales or fundraising experience is an asset
Strong English communication skills (written and verbal)
Bilingual proficiency is an asset
Experience with digital platforms such as Google Workspace, Asana, CRM systems, VOIP dialers, and live chat tools is an asset
Previous non-profit experience (including volunteer work) is preferred but not required
Strong organizational skills with attention to detail
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Ability to follow instructions with minimal supervision
Previous remote work experience is an asset
Access to an updated computer with a camera and headset for calls and virtual meetings
Dedicated, quiet, and private home office space
Reliable high-speed internet connection (satellite internet is not compatible)
Must be a Canadian citizen, permanent resident, or a person granted refugee protection under the Immigration and Refugee Protection Act (international students are not eligible). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Spécialiste Service Client - Remote 🕒 July 4, 2025 Padi's solution 11 - 50 👥 HR Tech 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Work from home responding to customer inquiries. Good communication in French and English required. 🇨🇦 Canada – Remote 💵 $17 / hour ⏱ Part Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇫🇷 French Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer serviceadministrative experiencesales experiencefundraising experiencebilingual proficiencyattention to detailtask managementcommunication skills

Soft Skills

organizational skillsability to manage multiple tasksability to follow instructionsprofessional communicationpunctualityrelationship buildingcourtesyadaptability

Certifications

post-secondary education