Pennsylvania Lumbermens Mutual Insurance Company

Customer Support

• Serve as point of contact for policyholders and brokers
• Answer calls for all departments from the main customer service telephone number following company standards
• Assist customers with general information about claims and underwriting
• Handle internal and external billing inquiries for insurance premiums, including assisting with e-payments and delinquency
• Handle incoming emails sent to the Customer Service email address
• Log in all new business submissions
• Set up all new claims that are called in, emailed, or faxed
• Obtain D & B reports
• Process Loss Run Requests and direct brokers to the Producer Portal
• Provide training to brokers on the Producer Portal
• Handle outbound phone calls for potential weather-related claims
• Provide backup support to other Customer Service Representatives to ensure company standards are met
• Report to Customer Service Manager
• Perform all other duties as assigned