Pennant

Engineer

• Design, implement, and optimize endpoint solutions across Windows, macOS, iOS, Android, Chromebooks, and AVD
• Collaborate with cross-functional teams (Security, Infrastructure, Application teams) to align solutions and priorities
• Define and promote technical standards, best practices, and architecture patterns for EUC platforms
• Act as a senior escalation point for complex endpoint, workspace, and virtual desktop issues
• Define, standardize, and continuously improve EUC operational processes and best practices
• Establish clear documentation for endpoint configurations, policies, troubleshooting, and operational workflows
• Drive automation, policy-based management, and self-service capabilities to improve scalability and efficiency
• Ensure processes support reliability, security, compliance, and a consistent end-user experience
• Own endpoint platform architecture and configuration standards across Windows, MacOS, iOS, Android, Chromebooks, AVD
• Lead implementation and optimization of Microsoft Intune and Azure services
• Partner with Security teams to enforce endpoint security controls, Conditional Access, and Zero Trust principles
• Monitor endpoint health, compliance posture, and platform performance
• Ensure endpoint platforms are optimized to support smooth user onboarding and productivity from day one
• Collaborate with IT support teams to improve end-user experience and reduce friction during device setup and use
• Support consistent configuration and readiness standards for new users, roles, and locations
• Gather and incorporate end-user feedback to improve usability and service quality.

Senior Intune Engineer