Policies & Procedures Content Manager
Pennant
full-time
Posted on:
Location Type: Remote
Location: Remote • Idaho • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage the central policy and procedure library, and ensure all documents are organized, current, and accessible to relevant stakeholders.
- Receive, review, harmonize, and coordinate the integration of policy and procedure updates provided by external vendors (e.g., Corridor for federal updates, Navex for state and other regulatory alerts), and internal departmental updates.
- Serve as the point of contact for policy update notifications from external vendors and facilitate the timely distribution and integration of these updates into existing policies and procedures, under the advisement of the Policy Committee.
- Coordinate with clinical, compliance, human resources, legal, and IT teams to review, approve, and integrate regulatory and internal changes into organizational policy frameworks.
- Facilitate committee meetings on a regular basis (monthly or quarterly) to review and approve policy updates and ensure multi-disciplinary oversight to prevent inadvertent unilateral changes.
- Communicate policy changes and updates to all affected agencies and departments and ensure understanding and compliance.
- Utilize policy management platform - Policy Tech to manage workflows, track policy integration and completion rates, automate reminders, and oversee the timely integration of changes and approvals.
- Maintain historical and current versions of policies and their edit trail to ensure transparency and tracking of all policy changes.
- Support the customization and build of the platform, and ensure proper approval of workflows and final ratifications, where required.
- Demonstrate service excellence and the values and mission of the Company in all aspects of work performance, build positive relationships, and communicate effectively.
- Maintain confidentiality in accordance with the Health Insurance Privacy and Portability and Accountability Act (HIPAA) and all other established policies, procedures and standards of care.
- Perform other related duties and special projects as assigned.
Requirements
- Bachelor’s degree OR equivalent combination of education and experience.
- Minimum of three (3) years of healthcare, compliance, clinical, or legal experience required.
- Preferably with one (1) year in a home health or hospice environment.
- Must have a general understanding of healthcare compliance, regulations, and policy development and integration processes.
- Experience with document management systems and policy management platforms is strongly preferred.
- Exceptional organizational and project management skills, with the ability to manage multiple concurrent deadlines and initiatives across diverse teams.
- Strong technical writing skills, with the ability to draft clear, concise, and accurate policy documents and communications.
- Excellent communication and stakeholder engagement abilities, with experience facilitating cross-functional collaboration, and training end users on new policies or systems.
- Attention to detail, accountability, and a proactive approach to problem-solving and process improvement.
- Ability to work independently and as part of a committee structure, and comfortable navigating ambiguity related to budget ownership, flat reporting structure, and cross-functional team needs.
Benefits
- Full benefits package (medical, dental, vision, 401(k) with match)
- Paid time off
- Holiday pay
- Professional development
- True Work-Life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
policy developmentpolicy integrationdocument management systemspolicy management platformstechnical writingproject managementhealthcare complianceregulationsprocess improvementstakeholder engagement
Soft skills
organizational skillscommunication skillsattention to detailaccountabilityproblem-solvingproactive approachcross-functional collaborationindependencefacilitation skillsrelationship building