Salesforce Analyst

• Evaluate, analyze, and maintain ECRM systems; serve as a liaison between technical teams and business stakeholders
• Collaborate with stakeholders to gather requirements, analyze business processes, and identify gaps or necessary changes in existing solutions
• Define project scope, objectives, and feasibility; modify and configure CRM systems to align with business needs and stakeholder requirements
• Develop and execute test plans and validation of related IT solutions, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
• Manage vendor relationships, working on bug fixes, new features, and optimal product usage
• Deliver training, demonstrations, and regular communications to end-users, and provide ongoing support to ensure smooth system adoption
• Create and maintain comprehensive documentation, including process maps, system architecture, and organizational structures
• Stay up-to-date with Salesforce releases and best practices, contributing to change management efforts for seamless solution transitions

Salesforce Analyst/Administrator

Salesforce Business Analyst

Salesforce Analyst – Sales Cloud

Salesforce Business Analyst

Salesforce Business Analyst