Incident Commander

Penn Interactive

Incident Commander managing various incidents across online and physical platforms for Penn Interactive. Collaborating with engineering teams to enhance service delivery and incident management.

Posted 7/24/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$90,000 - CA$135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident management, collaboration with cross-functional teams, and continuous service improvement. Proficient in containerization, automation tools, and cloud environments, with a strong foundation in programming and Linux systems.

Highest-signal resume keywords

Incident Management ExperienceContainerization (Docker & Kubernetes)Automation Tools (Terraform, Ansible, Helm)Cloud Environments (AWS, GCP)Programming Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementContainerizationAutomationProgramming LanguageLinux EnvironmentsAWSGCPPostgresMySQLPython

Soft Skills

LeadershipCollaborationCommunicationAdaptabilityProblem-Solving

Tools & Technologies

JIRASlackTeamsTerraformAnsibleHelmElastic SearchKafkaRedisPrometheus

Certifications & Qualifications

Degree in Computer ScienceDegree in Engineering

Industry Keywords

Incident CommandService ImprovementRoot Cause AnalysisSREInfrastructure as Code

Tech Stack

Tools & technologies

AnsibleAWSDockerGoogle Cloud PlatformKafkaKubernetesLinuxMySQLPostgresPrometheusPythonRedisTerraform

About the role

Key responsibilities & impact

Drive and enhance collaboration with other Incident Commanders, Customer Support, Application and Engineering teams - cross-functional teams to lead real-time incident management.
Provides Leadership for developing Practices, Frameworks, Process Flows, Templates and Process Guides
Continuously improve and enhance the internal framework, methodology, processes, and tools
Developing and maintaining key practical capabilities
Collaborating with SRE Teams and Infrastructure teams to identify requirements and gaps resulting in downtime or blindspots.
Recommends innovative solutions that enable the organization to deliver on its objectives and goals.
Promote opportunities for Continuous Service Improvements
Manage and update Root Cause Analysis documentation.
Lead SRE communications to stakeholders via E-mail, Slack, & Teams in timely manner
Lead initiatives to promote JIRA Release Ticket management, quality and alignment with Incident management communication supporting SLAs
Other duties as required.

Requirements

What you’ll need

Experience in a similar role or incident management role.
Experience and understanding of Containerization (Docker & Kubernetes preferred)
Automation: Understanding of configuration management and infrastructure as code tools. Terraform, Ansible, Helm, etc.
Experience with a programming language.
Comfortable within Linux environments and needs.
Experience working with AWS, GCP, and on-premises environments.
Ability to work independently and learn quickly with little supervision.
Ability to handle multiple projects simultaneously.
Willingness to drop everything and take on an ad-hoc task.
You’re the type of individual who is tech-savvy and passionate about learning new technologies and tools.
Out-going, and able to keep a conversation going naturally to extract needed information
A degree in computer science, engineering, and/or similar experience.
Nice to have: Postgres, MySQL, Elastic Search, Kafka, Redis, Terragrunt, Prometheus, Python, Talos Linux

Benefits

Comp & perks

Competitive compensation package.
Fun, relaxed work environment.
Education and conference reimbursements.
Parental leave top up.
Opportunities for career progression and mentoring others.