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About the role
Key responsibilities & impact- Lead problem spaces end-to-end and helping define how design operates within your product team
- Collaborate closely with product and engineering in your domain
- Focus on research, flows, systems, and usability, with solid visual execution where needed
- Work holistically across multiple platforms to solve problems - employee app, employer portal, and the admin dashboard for our operations team
- Present your design work and articulate your design decisions
- Deliver measurable impact through design
Requirements
What you’ll need- You have owned complex projects end-to-end, from discovery through delivery, design, and iteration
- Strong experience in end-to-end journey mapping across complex user and operational flows
- A portfolio demonstrating recent end-to-end projects, with clear articulation of problem framing, UX thinking, and measurable impact, not just polished UI outputs
- Proven ability to plan and lead discovery initiatives, identifying high-value opportunities and prioritising them using user insights and data
- Partnered with Product to define problem spaces and shape opportunities, not just execute solutions
- Facilitated continuous delivery with smooth engineering hand-offs
- Nice to have Experience in fintech or payroll
- Background in B2B or internal tooling design
- Experience working on growth or conversion optimisation
- Experience working in fast paced environments
Benefits
Comp & perks- A competitive salary; we proactively review salaries to make sure you get what you deserve
- Meaningful share options, you’ll own a part of Penfold and share in our success
- 10% pension contribution each month that you don’t need to match (on top of your salary)
- Medical insurance, through Vitality
- Unlimited holiday, we’re interested in your output, not how many holidays you go on!
- Hybrid working, we like people to come in to our office (so it would be great if you lived in the London area) at least a couple of days a week to collaborate, but we trust you to get your work done in whatever environment suits you
- Great community office space, plenty of people come into our wonderful private office near Borough Underground station.
- Free tea, coffee, soft drinks and snacks
- Free company lunch every week (e.g., Borough Market, Mercato Metropolitano)
- Laptop and any WFH equipment you need
- Option to buy a bike tax free, and spread the cost (using the cycle to work scheme)
- Learning and Professional Development – we conduct regular 360 feedback and focus on role progression that suits each individual. We support everyone with courses, events and coaching to help everyone reach their goals
- Quarterly company socials, and regular meet-ups throughout the year too!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
end-to-end journey mappingUX thinkingdesign iterationdiscovery initiativesuser insightsdata analysisconversion optimizationvisual executionproblem framingB2B design
Soft Skills
collaborationcommunicationleadershipproblem-solvingarticulation of design decisionsprioritizationfacilitationadaptabilitycritical thinkingpresentation skills