Pendulum

Enterprise Customer Success Manager

Pendulum

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $110,000 per year

About the role

  • Own full-cycle enterprise renewals from risk identification through contract execution.
  • Maintain accurate renewal forecasting and visibility into the expansion pipeline.
  • Drive upsell and cross-sell opportunities, visibility into the expansion pipeline, including additional seats, modules, SKUs, and new buying centers.
  • Partner closely with Sales to execute commercial strategy and maximize Net Revenue Retention (NRR).
  • Drive measurable platform adoption across global marketing and communications teams.
  • Establish success plans aligned to customer business objectives and executive KPIs.
  • Lead structured onboarding programs for enterprise security, marketing and communications buyers.
  • Build multi-threaded relationships with Directors, VPs, and C-suite leaders across marketing and communications.

Requirements

  • 5+ years in Enterprise Customer Success, Strategic Account Management, or similar revenue-owning role in B2B SaaS.
  • Demonstrated experience owning renewals and upsells as core responsibilities.
  • Experience selling into and managing customers across Marketing and Communications buyers (Brand, Social, Corporate Comms, PR, Reputation, Media teams).
  • Proven track record driving Net Revenue Retention (NRR) and expansion growth.
  • Experience managing complex enterprise accounts ($100k+ ARR preferred).
  • Strong executive presence and commercial negotiation skills.
Benefits
  • 100% employer-paid employee health premiums (50% for dependents)
  • 401(k)
  • FSA
  • Unlimited PTO
  • Two personal-choice holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise renewalsrenewal forecastingupsellcross-sellNet Revenue Retention (NRR)platform adoptiononboarding programsaccount managementB2B SaaScommercial negotiation
Soft Skills
executive presencerelationship buildingcommunicationstrategic thinkingcollaboration