Senior Pre-Sales & Post-Sales Customer Engineer, Enterprise

Pendo.io

Senior Customer Engineer guiding enterprise customers through Pendo’s software implementations, adoption, and expansion. Partnering on technical sales, escalations, and measurable retention outcomes.

Posted 8/20/2026full-timeRemote • Colorado • 🇺🇸 United StatesSenior💰 $193,393 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic Enterprise accounts and leading complex customer interactions, with a strong focus on technical implementation, customer retention, and expansion. Proficient in using AI tools for account research and workflow automation to drive measurable business outcomes.

Highest-signal resume keywords

Customer-Facing Technical Role ExperienceHTML, CSS, JavaScript, and REST APIs ProficiencyComplex Front-End Implementation ArchitectureStrategic Account Management with Executive StakeholdersAI Tools for Account Research and Workflow Automation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HTMLCSSJavaScriptREST APIsComplex Front-End ImplementationTechnical Problem SolvingAccount Health AssessmentImplementation PlanningIntegration GuidanceCustomer Adoption Expansion

Soft Skills

CoachingMentoringProblem SolvingCommunicationCollaboration

Tools & Technologies

AI ToolsContent Creation ToolsWorkflow Automation Tools

Industry Keywords

Sales EngineeringSolutions EngineeringTechnical Account ManagementCustomer EngineeringProfessional ServicesSolutions ArchitectureEnterprise AccountsCustomer RetentionBusiness OutcomesTechnical Evaluations

About the role

Key responsibilities & impact

Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business
Identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops
Lead onboarding for strategic customers, including planning, implementation, integrations, and training
Build customer-specific implementation playbooks and guide complex deployments with executive visibility
Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business
Diagnose stalled adoption, design paths forward, and connect technical work to measurable business outcomes
Serve as an escalation point for complex technical challenges raised by other Customer Engineers
Resolve ambiguous problems and involve Product or Engineering when needed
Build playbooks, document repeatable fixes, coach peers, and improve Customer Engineering workflows
Use AI tools to accelerate content creation, surface account patterns, and share workflow findings
Assess account health, risks, stakeholder relationships, and priority problems across the portfolio
Independently lead complex customer interactions and drive measurable improvements in customer health, retention, expansion, and technical resolution

Requirements

What you’ll need

5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture
Deep hands-on experience with HTML, CSS, JavaScript, and REST APIs
Ability to architect and troubleshoot complex front-end implementations
Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements
Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs
Experience connecting technical execution to retention, expansion, ROI, and value realization
Hands-on use of AI tools for account research, content creation, or workflow automation, integrated into day-to-day work
Experience mentoring or coaching more junior technical team members

Benefits

Comp & perks

Employer-heavy health insurance coverage with $0 premium options
Strong 401(k) match
Equity
Flexible time off