Senior Customer Engineer, Enterprise

Pendo.io

Senior Customer Engineer managing strategic Enterprise accounts for Pendo. Leading technical strategy and driving customer retention, expansion, and value realization.

Posted 5/4/2026full-timeRemote • California, Colorado, Connecticut, Florida, Illinois, New Jersey, New York, North Carolina, Pennsylvania, Texas, Washington • 🇺🇸 United StatesSenior💰 $193,393 - $241,742 per yearWebsite

About the role

Key responsibilities & impact

Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business.
Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business.
Serve as an escalation point for complex technical challenges raised by other Customer Engineers.
Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team.
Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio.
Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts.

Requirements

What you’ll need

5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
Proven experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
Experience mentoring or coaching more junior technical team members.

Benefits

Comp & perks

employer-heavy coverage with $0 premium options
strong 401(k) match
equity
flexible time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HTMLCSSJavaScriptREST APIstechnical troubleshootingaccount managementcustomer retentionbusiness outcomesAI toolsworkflow automation

Soft Skills

problem solvingcoachingcommunicationstakeholder managementstrategic thinkingadaptabilitycollaborationleadershipmentoringcustomer focus