Pendo.io

Senior Integrations Solutions Engineer

Pendo.io

full-time

Posted on:

Location Type: Remote

Location: Remote • New York, North Carolina • 🇺🇸 United States

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Salary

💰 $115,000 - $135,000 per year

Job Level

Senior

About the role

  • Design, implement, and maintain intelligent integrations between Pendo and enterprise SaaS platforms using iPaaS and AI automation platforms (Workato preferred, including Workato Agentic Studio, Zapier, n8n, or similar).
  • Build and orchestrate AI-powered automations that use Gemini, ChatGPT, Workato Agents, and/or APIs to enrich data, generate insights, and enhance workflow decision-making.
  • Partner with internal business units to lead discovery and design sessions, identifying automation opportunities and assessing integration scope, feasibility, and ROI.
  • Prototype and deploy LLM-powered solutions, including contextual chatbots, document summarization agents, and automated data quality checks.
  • Troubleshoot and resolve integration or AI automation issues using diagnostic tools such as curl, Postman, API logs, and platform-specific monitors.
  • Ensure secure and compliant authentication flows (OAuth, tokens, client credentials) across all systems.
  • Proactively monitor integration performance, reliability, and model accuracy, applying observability best practices.
  • Maintain comprehensive documentation of integration and automation designs, configurations, and troubleshooting steps for IT and internal stakeholders.
  • Contribute to the continuous improvement of integration and AI governance, including standards, templates, and reusable components.

Requirements

  • Hands-on experience with iPaaS platforms (Workato strongly preferred; Tray.io, Zapier, n8n, or similar acceptable).
  • Familiarity with ChatGPT, OpenAI API, and prompt engineering principles for task automation and data enrichment.
  • Strong technical background with experience in APIs, web protocols (HTTP/HTTPS), and data formats (JSON, XML).
  • Solid understanding of authentication protocols (OAuth 2.0, API tokens, client credentials).
  • Proficiency with diagnostic and monitoring tools (curl, Postman, API logs, or equivalent).
  • Excellent problem-solving and analytical skills; able to bridge business needs with technical execution.
  • Strong documentation and communication skills, capable of translating technical concepts for non-technical audiences.
  • Collaborative mindset with a passion for process automation and AI innovation across business units.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
iPaaSAI automationAPIsweb protocolsdata formatsauthentication protocolsdiagnostic toolsmonitoring toolsprompt engineeringLLM-powered solutions
Soft skills
problem-solvinganalytical skillsdocumentation skillscommunication skillscollaborative mindset