Pencor Construction

Customer Experience Supervisor

Pencor Construction

full-time

Posted on:

Location Type: Hybrid

Location: Stroudsburg • Pennsylvania • United States

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About the role

  • Embrace our core values and consistently lead by example
  • Create an environment that encourages continual learning and development
  • Monitor the activities of representatives supporting our customers
  • Assist with evaluating representatives job performance and provide timely feedback
  • Ensure adherence to proper processes and procedures
  • Create expectations, provide formal and informal coaching and recognize success
  • Communicate with the team on a daily basis
  • Coach representatives to build problem-solving skills and work independently
  • Interact with customers on an as-needed basis, handling escalated customer situations
  • Address any performance issues in a timely manner with management
  • Communicate and escalate with internal teams and external vendors
  • Department scheduling and payroll
  • Collaborate with leadership and other department’s to meet evolving needs of our business
  • Process time off request, call outs and overtime request
  • Oversee inventory management of each location, including ordering new supplies when needed
  • Inspect the store’s physical appearance to make sure it’s clean and well-stocked at all times
  • Train employees on company policies and procedures
  • Manage employee’s performance by providing feedback, coaching and counseling when necessary
  • Conduct employee performance appraisals to ensure they meet company standard
  • Conduct interviews to identify talent to bring into our organization
  • Perform and monitor agents monthly
  • Ensure agents are held to expectations of job duties and performance
  • Other duties as assigned

Requirements

  • High School Diploma or G.E.D
  • Established residency in Pennsylvania
  • Valid PA Driver's License
  • Previous leadership experience preferred
  • Cash Handling Skills preferred
  • Strong Computer Skills to include Microsoft Office Programs and Outlook
  • Excellent Communications Skills – Oral and Written
  • Organization skills
  • Conflict Resolution Skills
  • Strong Time Management and Organizational Skills
  • Ability to multitask in a fast-paced environment while adapting changes
  • Ability to work as part of a team
  • Ability to perform duties while adhering to company policies and procedures
  • Ability to create solutions and implement changes which displaying innovation
  • Ability to work overtime when necessary
  • Ability to portray a professional, courteous and friendly demeanor at all times
Benefits
  • Impressive health insurance package to full-time employees
  • Paid time off
  • Tuition reimbursement
  • Employee referral program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cash handlingMicrosoft OfficeOutlook
Soft Skills
leadershipcommunicationorganizationconflict resolutiontime managementmultitaskingteamworkproblem-solvingcoachingfeedback
Certifications
High School DiplomaG.E.Dvalid PA Driver's License