Pencor Construction

Customer Experience Specialist

Pencor Construction

full-time

Posted on:

Location Type: Hybrid

Location: Carbondale • Pennsylvania • United States

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Salary

💰 $17 per hour

About the role

  • Providing support to Blue Ridge customers for billing, troubleshooting, retention and sales interactions
  • Troubleshooting and resolving technical problems and other general account inquiries in a single customer interaction to maximize the customer experience;
  • Communicate information and directions to the customer in an organized and concise manner
  • Educating customers about the features and benefits of our products and services and consistently promoting self-service options to improve customer experience
  • Right fitting our products to customers as solutions through upgrades, self-installs, and/or swapping out equipment
  • Ensuring proper cash handling procedures are implemented through tracking and processing payments, providing receipts with each transaction and completing cash and check deposits
  • Acting as a product consultant, communicating product features and benefits and making recommendations based on the customers’ needs/interests;
  • Identify buying signals, ask for the sale, reinforce current value to existing customers and deliver a high-quality interaction
  • Explaining account information to customers with a focus on first interaction resolution
  • Resolving customer complaints/concerns through active listening, empathy, professionalism and problem-solving
  • Providing equipment boxes to customers (30lb boxes)
  • Inspecting the store’s physical appearance to make sure it’s clean and well-stocked at all times
  • Other duties as assigned

Requirements

  • High School Diploma or G.E.D
  • Established residency in Pennsylvania
  • Valid PA Driver's License and good driving record
  • Previous Customer Service and/or Sales Experience a plus
  • Strong Computer Skills, including Microsoft Office Programs and Outlook
  • Excellent Communications Skills – Oral and Written
  • Willingness to work as part of a team
  • Bilingual Spanish a plus
  • Ability to build positive rapport quickly with customers
  • Ability to multitask in a fast-paced environment while adapting to changes
  • Ability to perform duties while adhering to company policies and procedures
  • Ability to create solutions and implement changes which display innovation
  • Ability to lift and carry up to 30lbs
  • Ability to regularly work in your local BRC office as scheduled
  • Ability to travel to our Lehighton Call Center for training / as needed
Benefits
  • Health insurance package to full-time employees
  • Paid time off
  • Tuition reimbursement
  • Employee referral program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesalestroubleshootingcash handlingMicrosoft OfficeOutlookbilingual Spanishproblem-solvingmultitaskinglifting 30lbs
Soft Skills
communicationactive listeningempathyprofessionalismteamworkrapport buildingadaptabilityinnovationorganizationcustomer experience
Certifications
High School DiplomaG.E.Dvalid PA Driver's License