Vice President, Product Strategy – Operations
Vizient, Inc
Operations Manager – Events Management
Penbrothers
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
SeniorLead
About the role
- Oversee and monitor the profitability of each event, ensuring budgets are adhered to and revenue targets are met.
- Work closely with the Director to prioritise business objectives and manage operational priorities.
- Regular communication with Event Leads to track project milestones, risks, and client satisfaction.
- Review and analyse project timelines, identifying bottlenecks and reallocating resources as required.
- Conduct post-event reviews to capture lessons learned and recommend improvements.
- Audit current processes and implement efficiencies to streamline event delivery and administration
- Maintain a complete overview of all operational systems, event management software, and technology tools, staying abreast of emerging innovations to improve productivity
- Implement standard operating procedures (SOPs) for consistency and efficiency across projects.
- Ensure all staff are trained in relevant systems, tools, and compliance requirements (including WHS and relevant permits/licences)
- Lead Onboarding for new staff, producing clear induction documentation and role guidelines
- Support professional development, ensuring team members have access to upskilling opportunities and mentoring
- Facilitate regular staff meetings, strategic planning sessions, and team- building initiatives
- Act as a key point of escalation for staff queries or challenges, maintaining a solutions-focused approach
- Work with the Accountant to monitor cash flow, budgets, and event profitability reports.
- Analyse current pricing models and competitor activity to inform pricing strategy and business positioning.
- Support the Director in identifying and pursuing new revenue streams or commercial opportunities.
- Ensure all supplier agreements and contracts are reviewed, negotiated, and monitored for cost efficiency.
- Oversee the development and delivery of the annual marketing plan, ensuring deadlines and KPIs are met
- Monitor the performance of marketing initiatives and refine strategies based on data insights.
- Ensure consistent brand representation across all client touchpoints
- Ensure all events meet legal, safety, and insurance requirements
- Develop contingency plans for operational risks, including event disruptions and staffing changes
- Maintain up-to-date policies on workplace health and safety, privacy, and cultural protocols (where relevant).
Requirements
- Bachelor's degree in Business Administration, Operations Management, or related field (MBA preferred)
- 10+ years of experience in operations management, with at least 5 years in a Western company of similar size (5-30 staff)
- Proven experience leading Western teams from an offshore location
- Strong background in business analysis with demonstrated experience in process improvement and data-driven decision making
- Expertise in implementing and managing project management software tools for comprehensive project visibility
- Excellent financial acumen with experience in budgeting, forecasting, and financial analysis
- Advanced proficiency in Microsoft Office suite, particularly Excel, and experience with data analysis tools
- Fluent in English; additional languages are a plus
- Demonstrated success in implementing and optimizing operational processes in a multinational context
