Tester
Tester Work
Quality Assurance Administrator
Penbrothers
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide diligent and proactive administrative support to the Quality team
- Monitor the quality intercom inbox, triage messages, and provide template responses to basic queries
- Handle administrative tasks for registration: filing registration visits, home check calls, and theory calls
- Manage administrative processes for compliance visits: send reports via intercom and upload to Airtable
- Check and ensure registration and quality documentation is correctly stored on shared drive, Airtable, Blocks, and other systems
- Upload outcomes of all visits to required systems and distribute QA visit reports
- Perform general quality administration tasks as needed
- Support onboarding process for new consultants and coordinate consultant moderation visits
- Allocate registration and QA visits to consultants in liaison with Senior Consultant and liaise with consultant teams across agencies
- Track consultant CPD logs and ensure DBS checks and evidence documents are current and maintained within set timeframes
Requirements
- At least 3 years of experience in a professional administrative role, ideally with internal query handling
- Excellent written and verbal English
- Exceptional attention to detail: meticulous, organized, and process-driven
- Tech-savviness: quick learner, comfortable navigating multiple systems, able to optimize workflows
- Curiosity and situational awareness: spot irregularities and anticipate needs
- Strong prioritization skills: manage urgent requests while maintaining long-term focus
- Professionalism and interpersonal skills: represent the organization with integrity and tact
- Confident in using multiple digital systems and tools for documentation and workflow management
- Legally authorized to work in the Philippines (application asks about legal authorization)
- Amenable to working schedule from 4:00 PM to 1:00 AM Manila time (application asks consent)
