Penbrothers

Quality Assurance Administrator

Penbrothers

full-time

Posted on:

Location: 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

About the role

  • Provide diligent and proactive administrative support to the Quality team
  • Monitor the quality intercom inbox, triage messages, and provide template responses to basic queries
  • Handle administrative tasks for registration: filing registration visits, home check calls, and theory calls
  • Manage administrative processes for compliance visits: send reports via intercom and upload to Airtable
  • Check and ensure registration and quality documentation is correctly stored on shared drive, Airtable, Blocks, and other systems
  • Upload outcomes of all visits to required systems and distribute QA visit reports
  • Perform general quality administration tasks as needed
  • Support onboarding process for new consultants and coordinate consultant moderation visits
  • Allocate registration and QA visits to consultants in liaison with Senior Consultant and liaise with consultant teams across agencies
  • Track consultant CPD logs and ensure DBS checks and evidence documents are current and maintained within set timeframes

Requirements

  • At least 3 years of experience in a professional administrative role, ideally with internal query handling
  • Excellent written and verbal English
  • Exceptional attention to detail: meticulous, organized, and process-driven
  • Tech-savviness: quick learner, comfortable navigating multiple systems, able to optimize workflows
  • Curiosity and situational awareness: spot irregularities and anticipate needs
  • Strong prioritization skills: manage urgent requests while maintaining long-term focus
  • Professionalism and interpersonal skills: represent the organization with integrity and tact
  • Confident in using multiple digital systems and tools for documentation and workflow management
  • Legally authorized to work in the Philippines (application asks about legal authorization)
  • Amenable to working schedule from 4:00 PM to 1:00 AM Manila time (application asks consent)