Account Manager

• End-to-End Campaign Delivery and Customer Success - Own and execute the operational execution and success of short-term campaigns and long-term programs, meeting or exceeding expectations on SLAs, KPIs, internal goals, and compliance.
• Process Automation & Operational Design - Quickly become an expert in existing campaign processes, identify current bottlenecks, and develop immediate, measurable operational improvements.
• Team Leadership - Mentoring and guiding your direct report to ensure high-quality, on-time client service.
• Be the operational point of contact for clients and creators, proactively anticipating their needs and bridging the gap between strategy and execution.
• Quickly master our existing campaign processes, identify key bottlenecks, and execute immediate, measurable operational improvements.
• Lead the initiative to develop the processes and systems for future product and service offerings in collaboration with the Head of Operations and Product.
• Make all non-cross-functional decisions related to campaign management and operations, owning your domain completely.

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