Engineer

• Provide advanced technical support and troubleshooting for Citrix environments, Azure Virtual Desktop, and NetScaler.
• Manage and resolve complex technical issues escalated from Level 1 support teams.
• Perform system administration tasks, including configuration, monitoring, and maintenance of Citrix and Azure Virtual Desktop environments.
• Optimize and manage NetScaler configurations to ensure high availability and performance.
• Collaborate with other IT teams to implement and support infrastructure projects.
• Develop and maintain technical documentation and knowledge base articles.
• Provide training and guidance to junior support staff.
• Stay up-to-date with the latest industry trends and technologies to ensure best practices are followed.

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