Senior Property Claims Adjuster

PEMCO

Senior Property Claims Adjuster handling complex property claims at PEMCO, a mutual insurance company. Facilitating prompt claims resolution and excellent customer service in Washington and Oregon.

Posted 5/2/2026full-timeSeattle • Oregon, Washington • 🇺🇸 United StatesSenior💰 $72,400 - $121,400 per yearWebsite

About the role

Key responsibilities & impact

Interact with policyholders, agents, claimants, witnesses, attorneys, contractors, public adjusters and other vendors/partners to facilitate accurate, prompt claims resolution.
Effectively manage fluctuating workload, with low to moderate supervision, while maintaining focus on claims quality and customer experience.
Conduct physical inspections at the scene of loss to determine scope of damage and control estimates provided by vendors.
Collaborate with other internal departments in recognizing and referring claims involving SIU, subrogation, auto physical damage, and total loss.
Build rapport with policyholders, customers, agents, carriers, attorneys and vendors to facilitate prompt and accurate claim resolution.
Apply case and statutory law in the proactive adjustment of moderate to complex property claims located in Washington and Oregon.
Accurately interpret coverage using experienced level contract, regulatory and compliance knowledge, following company file handling procedures.
Issue timely claims payments with a moderate level of claims payment authority; present files outside of authority level for review and approval.
Direct and coordinate vendors and experts in order to achieve restoration project timeline goals while keeping insured apprised, ensuring remarkable customer experience.
Occasional CAT duty as needed.
Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct.
Authentically support the PEMCO Brand and are constantly on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
Other duties as assigned.

Requirements

What you’ll need

6 years of experience in adjusting moderately complex property claims is required.
B.A. or B.S. degree or equivalent work experience (business or related field).
Insurance industry designations or certifications preferred.
Skilled proficiency with residential and estimating software, such as Xactimate is required.
Valid driver's license and a good driving record is required.
Knowledge and understanding of relevant laws, rules, and regulations is required.
MS Office: Skilled proficiency in Excel, Word, Outlook is required.
Compliance: Knowledge and understanding of relevant laws, rules, and regulations is required.
Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation.

Benefits

Comp & perks

covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
Granted four (4) personal days immediately upon hire.
Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.
Flexible Spending Accounts.
Education Assistance Program after one year of service.
Scholarship program for children of PEMCO employees after one year of service.
Employee Assistance Program.
Well-being program.
Discretionary taxable gifts and gift cards.
And other Perks & Benefits, including discounts on computer software and hardware, cell phone plans, and rental cars.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

adjusting property claimsestimating softwareXactimateclaims payment authorityphysical inspectionscoverage interpretationcase law applicationregulatory compliancecustomer service orientationclaims resolution

Soft Skills

customer experience focuscollaborationrapport buildingworkload managementcommunicationproblem-solvingattention to detailethical conductadaptabilityteamwork

Certifications

insurance industry designationsB.A. degreeB.S. degreeequivalent work experience