Operations Associate
Pembroke & Co.
full-time
Posted on:
Location Type: Hybrid
Location: Alabama • Alaska • United States
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Salary
💰 $45,000 per year
About the role
- Monitor, review and analyze video feed (CCTV) and point-of sales (POS) transaction data for discrepancies, internal theft, fraud, etc.
- Analyze business trends through video feed (CCTV) to determine ways the business can improve sales, customer counts, shrink, profits, and the customer experience.
- Monitor locations through video feed (CCTV) to determine if quality of standards and compliance are being adhered to.
- Monitor for social media reviews through numerous platforms for useful information tied to sales, brand reputation, and customer satisfaction.
- Compile and deliver reports of findings with detailed information and still pictures.
- Conduct pre-delivery reviews of reports for accuracy and value, utilizing discretion and independent judgement.
- Meets deadlines and deliverables consistently, while maintaining high-quality standards.
- Assist with ad-hoc requests from clients in a timely and accurate manner. Additional tasks as required.
Requirements
- Bachelor’s degree in business, communications, criminal justice, finance, mathematics, or a related field is required.
- Experience in loss prevention, law enforcement, human resources, customer service, legal services, or consulting is preferred.
- Prior experience in hospitality or retail is encouraged.
- Proficient with MS Office applications.
- Demonstrates discretion; understands the importance of sensitive and confidential material.
- Strong attention to detail with an investigative mindset; enjoys identifying issues, uncovering patterns, and delivering actionable insights to clients.
- Ability to work independently and as part of a team.
- Excellent verbal and written communication.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisvideo feed analysisCCTV monitoringPOS transaction analysisreport compilationdiscrepancy identificationtrend analysisquality standards monitoringcustomer experience improvementinvestigative skills
Soft Skills
attention to detaildiscretionindependent judgmentteamworkcommunicationtime managementproblem-solvingcustomer serviceadaptabilityanalytical thinking