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Senior Consultant, ServiceNow, ITSM
Pellera TechnologiesSenior Consultant specializing in ServiceNow ITSM, CSM, and CMDB implementations. Leading design, configuration, and optimization processes while ensuring alignment with best practices.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in ServiceNow ITSM and CSM module implementation, configuration, and administration, with a strong focus on aligning workflows with ITIL best practices and ensuring system performance and compliance.
Highest-signal resume keywords
ServiceNow ImplementationITSM ExpertiseCSM Module ConfigurationJavaScript ScriptingITIL Best Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow AdministrationCMDB ManagementWorkflow DevelopmentAutomation ScriptingIncident ManagementProblem ManagementChange ManagementRequest ManagementKnowledge ManagementIntegration (REST, SOAP, APIs)
Soft Skills
Excellent CommunicationClient-Facing Skills
Tools & Technologies
ServiceNowGlide
Industry Keywords
ITIL FrameworkCMDB StructureService MappingDiscoverySystem Performance Monitoring
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Design, configure, and implement ServiceNow ITSM and CSM modules.
- Build and maintain CMDB structure, relationships, and integrations.
- Develop workflows, business rules, and automation scripts.
- Implement Incident, Problem, Change, Request, and Knowledge Management processes.
- Align ITSM workflows with ITIL best practices.
- Configure case management, portals, and customer workflows.
- Integrate CSM with external systems for seamless customer experience.
- Implement Discovery and Service Mapping for accurate CI population.
- Perform platform upgrades, patches, and ensure compliance with ServiceNow standards.
- Monitor system performance and troubleshoot issues proactively.
- Other duties as assigned.
Requirements
What you’ll need- 5+ years of hands-on experience with ServiceNow implementation and administration.
- Strong expertise in ITSM, CSM, and CMDB modules.
- Proficiency in scripting (JavaScript, Glide) and integrations (REST, SOAP, APIs).
- Knowledge of ITIL framework and best practices.
- Excellent communication and client-facing skills.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Pellera Technologies Website LinkedIn All Job Openings 1001 - 5000 employees 🏢 Enterprise 🔒 Cybersecurity 🤖 Artificial Intelligence Enterprise
- Cybersecurity
- Artificial Intelligence Pellera Technologies is the premier enterprise IT solutions partner formed by the merger of Converge Technology Solutions and Mainline Information Systems. Pellera delivers end-to-end digital transformation services—advising, implementing, and managing—across areas such as artificial intelligence and analytics (including a Data & AI Design Studio), hybrid cloud and app modernization (notably IBM Power for Google Cloud/IP4G), cybersecurity, digital workplace, managed services, and next‑gen data center solutions. The company serves large and mid‑market customers across industries (banking, healthcare, government, manufacturing, retail, transportation), and reports scale metrics such as ~3,200 employees, $4B revenue (2024), 1,000+ technology partners, 4,250 technical certifications, and 35+ years of experience. Senior Consultant, ServiceNow, ITSM 🔥 17 minutes ago 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🔧 ServiceNow Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Design, configure, and implement ServiceNow ITSM and CSM modules.
- Build and maintain CMDB structure, relationships, and integrations.
- Develop workflows, business rules, and automation scripts.
- Implement Incident, Problem, Change, Request, and Knowledge Management processes.
- Align ITSM workflows with ITIL best practices.
- Configure case management, portals, and customer workflows.
- Integrate CSM with external systems for seamless customer experience.
- Implement Discovery and Service Mapping for accurate CI population.
- Perform platform upgrades, patches, and ensure compliance with ServiceNow standards.
- Monitor system performance and troubleshoot issues proactively.
- Other duties as assigned. 🎯 Requirements
- 5+ years of hands-on experience with ServiceNow implementation and administration.
- Strong expertise in ITSM, CSM, and CMDB modules.
- Proficiency in scripting (JavaScript, Glide) and integrations (REST, SOAP, APIs).
- Knowledge of ITIL framework and best practices.
- Excellent communication and client-facing skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs ServiceNow ITSM Developer 🔥 1 hour ago Evnek 51 - 200 💼 Consulting 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings ServiceNow ITSM Developer enhancing IT service management solutions for Evnek Technologies in Bengaluru. Responsible for designing, developing, and optimizing ServiceNow ITSM applications and workflows. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 ServiceNow ServiceNow Configuration Engineer 🕒 2 days ago Zaelab 51 - 200 💼 Consulting 🏥 Healthcare 🏭 Manufacturing Website LinkedIn All Job Openings ServiceNow Configuration Engineer at Zaelab focusing on configuring and supporting ServiceNow order management solutions and customer-facing processes. 🇮🇳 India – Remote 💰 $250k Seed Round on 2013-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 ServiceNow Senior Software Engineer – Service Catalog 🕒 6 days ago NewRocket 501 - 1000 💼 Consulting 🏥 Healthcare 🛡️ Insurance Website LinkedIn All Job Openings ServiceNow Senior Software Engineer responsible for leading, coaching, and mentoring teams in ServiceNow projects. Interface with stakeholders and customize ServiceNow applications. 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🔧 ServiceNow ServiceNow Architect – ITOM Manager 🕒 July 16 EY 10,000+ employees 🏥 Healthcare ⚖️ Legal 📣 Marketing Website LinkedIn All Job Openings Technical Architect responsible for ServiceNow ITOM solutions and leading end-to-end ITOM strategy. Collaborating with stakeholders to align ServiceNow capabilities with business goals and managing implementation teams. 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🔧 ServiceNow HRSD ServiceNow Developer 🕒 July 13 Kyndryl 10,000+ employees 💼 Consulting 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings Servicenow HRSD Developer responsible for implementing platform solutions at Kyndryl. Collaborating with a team to align solutions with business requirements and product owners' guidance. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 ServiceNow View More ServiceNow Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs