Customer Support Supervisor

Pella Windows & Doors of North Carolina and Southwest Virginia

Customer Support Supervisor leading customer support and order fulfillment operations in Auburn Hills. Seeking a leader focused on team development and exceptional customer experience.

Posted 8/1/2026full-timeAuburn Hills • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and developing teams while ensuring operational efficiency and customer satisfaction. Proficient in analyzing performance data and implementing process improvements to enhance service delivery.

Highest-signal resume keywords

Leadership ExperienceTeam Performance ManagementCustomer Service MindsetOperational Data AnalysisProcess Improvement Initiatives

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance Metrics MonitoringOperational EffectivenessBudgeting ActivitiesInventory PlanningData Interpretation

Soft Skills

Organizational SkillsProblem-SolvingEffective CommunicationBuilding TrustAdaptability

Tools & Technologies

Microsoft OfficeInternal Systems

Industry Keywords

Customer SupportOrder FulfillmentContinuous ImprovementEmployee EngagementService Excellence

About the role

Key responsibilities & impact

Oversee the daily operations of customer support and order fulfillment while leading a team responsible for delivering a seamless experience to customers.
Partner closely with sales, operations, warehouse teams, vendors, and customers to ensure service excellence and operational efficiency.
Lead, coach, and develop a team of non-exempt employees, including hiring, onboarding, performance management, training, development planning, scheduling, payroll reporting, and employee engagement.
Foster a culture of accountability, professionalism, consistency, and customer focus.
Ensure customer orders, service requests, project coordination, delivery activities, and support functions are executed accurately and efficiently.
Drive customer satisfaction by creating experiences that exceed expectations in responsiveness, professionalism, and ease of doing business.
Monitor and deliver department-specific performance metrics and operational goals.
Analyze operational and customer data to identify trends, opportunities, and future business needs.
Assist in the development and implementation of processes, policies, and procedures that improve operational effectiveness and customer satisfaction.
Lead and support continuous improvement initiatives across all areas of responsibility.
Identify and implement technologies and tools that improve workflow efficiency and customer service outcomes.
Partner with branch sales teams, customers, vendors, and internal departments to ensure seamless communication and execution.
Assist with budgeting activities and cost-center planning.
Participate in company safety initiatives, audits, reporting, and policy implementation as needed.
Support inventory planning, physical inventory activities, reporting, and operational accuracy.

Requirements

What you’ll need

Strong leadership experience managing, coaching, and developing employees.
Demonstrated success creating accountability and driving team performance.
Excellent organizational skills with strong attention to detail and follow-through.
Ability to remain calm and make sound decisions in urgent customer situations.
Strong problem-solving and analytical capabilities.
Ability to build trust and credibility with employees, customers, and business partners.
Effective verbal and written communication skills.
Comfortable navigating change and leading process improvement initiatives.
Strong customer service mindset with a commitment to excellence.
Proficiency with Microsoft Office and the ability to learn internal systems and applications.
Ability to interpret operational and financial performance data.

Benefits

Comp & perks

Medical
Dental
Vision
401(k) with Company Match
Paid Time Off
Career Development Opportunities