Customer Service Representative

Pella Windows & Doors of North Carolina and Southwest Virginia

Customer Service Representative for Weather Shield assisting customers with product and order inquiries. Providing support from the Medford corporate office and home office in a hybrid setup.

Posted 7/28/2026full-timeMedford • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively assisting customers with product inquiries, order status, and procedural issues while maintaining a positive attitude. Proficient in problem-solving and organizational skills to enhance operational efficiency and support team members.

Highest-signal resume keywords

Customer ServiceVerbal Communication SkillsAttention to DetailOrganizational SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Keyboarding SkillsOrder ProcessingData EntryCredit Memo ManagementJob Site Service Requests

Soft Skills

Friendly AttitudePositive AttitudeReasoning Skills

Tools & Technologies

General Business Applications

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesProduct KnowledgeSales SupportProcess ImprovementTraining and Guidance

About the role

Key responsibilities & impact

Assist customers and other team members regarding product, pricing, status of orders, or any other questions they may have.
Provide the best customer service for our customers in alignment with the business objectives and goals of the organization.
Responding to phone calls from customers and be a proactive voice of the company to them.
Identify and enter no-charge orders, credit memos and returns.
Research and resolve problems regarding orders.
Assist sales reps with product and procedural issues.
Respond to customer inquiries in a timely manner.
Follow up on orders that need attention.
Assist customers in learning our systems and using our tools.
Work with customers to fulfill their window and door buying needs.
Suggest additional products/options where appropriate.
Train and provide guidance to new team members to enhance customer service.
Suggest improvements to systems and procedures.
Help to implement changes that improve quality and efficiency.
Test new and updated programs.
Process Job Site service requests.

Requirements

What you’ll need

Excellent verbal and written communication skills, good reasoning skills and attention to detail
Ability to prioritize and organize work, analyze problems, offer suggestions and question inconsistencies.
Must be organized and have a friendly, courteous, helpful and positive attitude.
High school diploma or equivalent preferred.
Varying levels accepted.
Keyboarding skills, familiarity with general business applications.
Ability to sit for extended periods of time. Physical activities required are finger dexterity necessary to operate equipment used in the position, talking, seeing and hearing. Walking, sitting, bending/stooping, pushing/pulling and minimal unassisted lifting (up to 20 pounds) associated with the job duties is required.

Benefits

Comp & perks

Competitive pay
Comprehensive benefits (medical, dental and vision)
Company paid life insurance
Company paid short and long-term disability insurance
Employee assistance program
Paid time off (accrue 40 hours per year)
9 paid holidays
Paid sick time off
401k with a company match
Advancement opportunities