Bilingual Leaves & Accommodations Specialist

Pella Windows & Doors of North Carolina and Southwest Virginia

Bilingual Leaves & Accommodations Specialist supporting employees through critical life events at Pella Corporation. Providing guidance on leaves and accommodations while collaborating with HR and management.

Posted 6/16/2026full-timeEl Mirage • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as a trusted resource by providing timely, accurate guidance to employees, leaders, and third-party administrators on leaves and accommodations programs.
Review and determine eligibility for a variety of leave types, ensuring appropriate designation and documentation.
Partner with HR, occupational health, management, and legal teams to assess and respond to accommodation requests.
Manage end-to-end leave cases, providing ongoing communication and updates to all stakeholders.
Administer leave programs across a multi-site, multi-state organization.
Maintain compliance with federal, state, and local regulations (FMLA, ADA, state leave programs, etc.) while applying company policies.
Accurately process transactions and maintain employee data across HR systems (HCM, UKG, ServiceNow, and vendor platforms).
Collaborate with HR teams across locations to ensure data integrity and consistency.
Handle a high volume of inquiries (phone, in-person, and system requests) with professionalism and empathy.
Safeguard confidential information with the highest level of discretion.

Requirements

What you’ll need

High school diploma or GED required.
Experience in customer service, HR, or a related field preferred.
Experience with leaves management and HR systems (HRIS, UKG, PeopleSoft, Fusion, etc.) is a plus.
Familiarity with Microsoft Office (Word, Excel, PowerPoint); Power Platform experience is a bonus.

Benefits

Comp & perks

Purpose-driven work: Support employees during critical moments that matter most.
Collaborative environment: Work closely with HR, leadership, and cross-functional teams.
Growth opportunity: Build expertise in employment laws, compliance, and HR systems.
Dynamic role: No two days are the same in this fast-paced, people-focused position.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

leaves managementHR systemsdata processingeligibility determinationdocumentationtransaction processingdata integritycompliancecustomer service

Soft Skills

communicationprofessionalismempathydiscretioncollaboration

Certifications

high school diplomaGED