Customer Service Representative

Pella Windows & Doors of North Carolina and Southwest Virginia

Customer Service Representative providing support for window and door customers in a hybrid role. Assisting inquiries and ensuring customer satisfaction while handling orders and products.

Posted 6/4/2026full-timePella • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responding to phone calls from customers and be a proactive voice of the company to them.
Identify and enter no-charge orders, credit memos and returns.
Research and resolve problems regarding orders.
Assist sales reps with product and procedural issues.
Respond to customer inquiries in a timely manner.
Follow up on orders that need attention.
Assist customers in learning our systems and using our tools.
Work with customers to fulfill their window and door buying needs.
Suggest additional products/options where appropriate.
Train and provide guidance to new team members to enhance customer service.
Suggest improvements to systems and procedures.
Help to implement changes that improve quality and efficiency.
Test new and updated programs.
Perform other job-related duties as necessary to fulfill responsibilities of the position.
Process Job Site service requests.

Requirements

What you’ll need

Excellent verbal and written communication skills, good reasoning skills and attention to detail
Ability to prioritize and organize work, analyze problems, offer suggestions and question inconsistencies.
Must be organized and have a friendly, courteous, helpful and positive attitude.
Education: High school diploma or equivalent preferred.
Experience: Varying levels accepted.
Computer Skills: Keyboarding skills, familiarity with general business applications.
Physical demands: Ability to sit for extended periods of time. Physical activities required are finger dexterity necessary to operate equipment used in the position, talking, seeing and hearing. Walking, sitting, bending/stooping, pushing/pulling and minimal unassisted lifting (up to 20 pounds) associated with the job duties is required.

Benefits

Comp & perks

Competitive pay
Comprehensive benefits (medical, dental and vision)
Company paid life insurance
Company paid short and long-term disability insurance
Employee assistance program
Paid time off (accrue 40 hours per year)
9 paid holidays
Paid sick time off
401k with a company match
Advancement opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

keyboard skillsproblem analysisorder processingcustomer servicedata entrycredit memo processingno-charge order entrysystem trainingprogram testingservice request processing

Soft Skills

verbal communicationwritten communicationattention to detailorganizational skillsfriendly attitudecourteous demeanorhelpfulnesspositive attitudereasoning skillssuggestive skills

Certifications

high school diplomaequivalent education