Customer Service Representative

Pella Windows & Doors of North Carolina and Southwest Virginia

Customer Service Representative providing quality service at Pella, assisting customers through calls and emails. Handling service requests and maintaining accurate customer records.

Posted 5/22/2026full-timeParsippany • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provide quality customer service to internal and external customers via telephone, email, web service request, fax, or in-person communication
Ensure customer service calls and requests are completed in a timely, accurate, and efficient manner
Gather information via incoming calls and emails from customers to accurately answer questions regarding product and service issues
Meet customer needs by diagnosing service issues, processing service requests, scheduling service appointments, and providing quotes
Update customer files each time contact is made and close file when job is completed
Resolving customer complaints regarding product and service when needed

Requirements

What you’ll need

Must have High School Diploma or GED
AA or Technical degree preferred
0-2 years customer service or general business experience preferred
Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications
Expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.)
Excellent verbal and written English language skills are required
Good public relations, public speaking, and customer service skills
Must display excellent phone and email etiquette

Benefits

Comp & perks

Company sponsored benefits that include healthcare, dental, and vision plans
Company paid life insurance
Company paid short/long term disability insurance
Paid vacation
Paid sick and personal days
9 paid holidays
Generous 401(k) plan with 4% company match
Tuition assistance
Employee discount

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceservice request processingservice issue diagnosisfile management

Soft Skills

verbal communicationwritten communicationpublic relationspublic speakingcustomer service skillsphone etiquetteemail etiquette

Certifications

High School DiplomaGEDAA degreeTechnical degree