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Project Coordinator
Pella Windows & Doors of North Carolina and Southwest VirginiaProject Coordinator at Geneva branch role ensuring seamless execution of customer orders with a focus on customer experience and team collaboration.
Posted 5/21/2026full-timeGeneva • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite
About the role
Key responsibilities & impact- Serve as a primary point of contact for internal and external customers
- Review and process orders submitted by the sales team
- Purchase products from vendors and corporate manufacturing facilities
- Track and manage key order dates, milestones, and activities
- Schedule and release completed products for fulfillment
- Coordinate value-add services and pre-finishing processes
- Arrange delivery and/or installation of customer orders
- Collect customer payments when applicable following delivery or installation
- Resolve issues related to shortages, damages, or service needs
- Process factory credits and follow up on pending or denied credits
- Support product inquiries and provide guidance on offerings
- Assist with inventory activities and discrepancy resolution
- Contribute to continuous improvement initiatives
Requirements
What you’ll need- High School Diploma or GED required
- Associate degree or technical certification preferred
- 0–2 years of experience in customer service or general business preferred
- Construction, window/door, or building materials knowledge is a plus (not required)
- Strong customer service and communication skills (phone, email, and in-person)
- Detail-oriented with strong follow-through
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical thinking skills
- Collaborative team player with a proactive mindset
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to quickly learn internal systems and software
Benefits
Comp & perks- Competitive hourly pay: $22–$25/hour
- Hybrid work flexibility
- Opportunity to grow within a collaborative and customer-driven team
- Exposure to cross-functional business operations
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processinginventory managementproblem-solvingcritical thinkingdetail-orientedmulti-taskingcontinuous improvement
Soft Skills
communicationcollaborativeproactivestrong follow-through
Certifications
High School DiplomaGEDAssociate degreetechnical certification