ServiceNow

• Act as the liaison between business stakeholders and technical teams.
• Analyze & gather requirements by partnering with business units.
• Conduct workshops and interviews to define workflows and process improvements.
• Identify opportunities to enhance ServiceNow modules (ITSM, HRSD, CSM, etc.).
• Recommend and implement platform configurations and enhancements.
• Create clear documentation, including business requirements, process flows, and user stories.
• Serve as the communication bridge between developers, testers, and stakeholders.
• Support user acceptance testing (UAT) and regression testing efforts.

ServiceNow Business Analyst

ServiceNow-Nuvolo Implementation Specialist

ServiceNow Developer