Human Resources

• Manage employee relations processes and procedures to enable effective management, conflict resolution, compliance, and problem solving.
• Identify fair and objective processes appropriate for employee concerns including overseeing employee fact-finding and ensuring adherence to employee relations policies and practices.
• Provide strategic support, thought partnership, and coaching to all levels of the company.
• Oversee the use of effective documentation techniques and ensure maintenance of accurate, confidential records regarding all reported matters and fact-finding documentation.
• Maintain the highest level of integrity when managing employee relations issues and managing reported matters.
• Create and manage metrics and reporting for the HR Specialists Team for ER. Utilize insights from metrics to identify trending issues and resolve them.
• Lead the Employee Relations Specialists team operations and ensure that all services provided meet the expectations of internal and external stakeholders while ensuring that service level agreements (SLAs) are met.
• Ensure the ER team is attuned to organizational and operational changes across the company to identify potential employee relations risks and develop plans to address proactively.
• Conduct, oversee, and/or otherwise assist with employee relation issues to manage employee concerns to identify and implement appropriate employee action and accountability practices.
• Build functional capability within the ER team to ensure we deliver excellence in ER practices.
• Equip the ER team to provide guidance and coaching to managers of all levels to address employee conduct and performance.
• Confirm the ER team is operationally efficient to provide timely resolution support.
• Verify compliant, fair, and consistent review of candidate background check results.
• Develop and implement a comprehensive policy governance structure, ensuring that all policies are effectively managed, reviewed, and updated as needed.
• Lead efforts to align and modernize employment policies across the organization to ensure consistency and compliance. Lead efforts to maximize our E2E processes while partnering with key stakeholders and process owners.
• Work with cross-functional teams to develop new policies and revise existing ones to reflect contemporary HR practices and industry best practices. Conduct regular policy audits and generate reports to assess policy effectiveness and areas requiring improvement.
• Maintain a central repository of all policies and related documents, ensuring accessibility and transparency for all stakeholders.
• Collaborate closely with the legal team, HR leaders, and key business individuals to align policies with legal requirements and business needs.
• Ensure ER Specialists Team support assigned business units as needed in the following areas: new hire orientation, policy training, engagement activities, and frontline leadership support.
• Provide appropriate data to key stakeholders (CoE’s, Business HR, and Business Leadership) regarding emerging trends or concerns related to ER cases.

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