Administration

• Install, configure, and maintain Teams meeting devices and conferencing solutions with assistance from preferred vendors.
• Partner with Corporate Communications team on planning and execution of large events (i.e. Quarterly Forum).
• Advise business partners and executive admins on best practices for hosting events.
• Customer minded approach with ability to react quickly to time sensitive situations.
• Monitor performance of Teams meetings and AV setups; implement tuning strategies to ensure high-quality experiences.
• Design and manage backup, recovery, and high availability solutions.
• Collaborate with development and infrastructure teams to optimize meeting workflows and device configurations.
• Create and maintain documentation for Teams and AV setups.
• Perform capacity planning, forecast future needs, and work to eliminate outdated conferencing equipment.
• Manage backup planning and testing for critical conference rooms.
• Stay current with Teams conferencing features, AV best practices, and emerging collaboration technologies.
• On-call support and maintenance during and after normal business hours as well as weekends (as needed).

Audio-Visual Administrator

Processing Administrator

Claims Administrator

Retirement Plan Administration Consultant

Program Administrator