Commercial Lines Quality Assurance Specialist
Pekin Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Pekin • Illinois • United States
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Salary
💰 $94,000 - $129,000 per year
About the role
- The Commercial Lines Quality Assurance Specialist plays a key role in ensuring accuracy and consistency of commercial insurance policies, underwriting files, and related documentation.
- This position serves as a subject matter expert in quality standards and works closely with underwriting, operations and training teams to uphold organizational expectations for service excellence and risk integrity.
- Leads and maintains the Commercial Lines quality assurance program.
- Develops scorecards to track and analyze premium leakage.
- Conducts operational reviews for underwriters.
- Identifies trends, training needs, and improvement opportunities through audit findings.
- Collaborates with leadership to implement corrective actions and monitor progress.
- Supports initiatives that increase straight-through processing while maintaining underwriting discipline.
- Presents findings, trends, and recommendations to leadership to inform process and training priorities.
- Drives continuous improvement efforts focused on consistency, accuracy, and customer experience.
- Partners with training teams to integrate quality insights into ongoing underwriter and processor development programs.
Requirements
- Bachelor’s degree in business, Risk Management, Insurance, or a related field preferred
- 5+ years of experience in CL underwriting, quality assurance, or audit leadership
- Certifications & Licenses CPCU, CIC, or similar designation preferred
- Demonstrated knowledge of: Commercial insurance products, underwriting processes, and risk evaluation principles
- Demonstrated skill in: Communication, leadership, and relationship building
- Analytical and strategic thinking
- Demonstrated ability to: Interpret data and provide actionable insights
- Applicants must be authorized to work in the U.S. without sponsorship now or in the future.
Benefits
- Health, Dental and Vision Insurance
- Generous 401(k) with company match
- Paid Time Off (PTO) with Paid Holidays
- Flexible/Hybrid Work Schedule
- Paid Volunteer Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assurancecommercial insuranceunderwriting processesrisk evaluationdata analysisscorecard developmentoperational reviewspremium leakage analysiscontinuous improvementaudit findings
Soft Skills
communicationleadershiprelationship buildinganalytical thinkingstrategic thinkingcollaborationpresentation skillstraining developmentproblem-solvingcustomer experience focus
Certifications
CPCUCIC