Junior Customer Success Manager
PEIQ by multicom & GOGOL
full-time
Posted on:
Location Type: Hybrid
Location: Augsburg • 🇩🇪 Germany
Visit company websiteJob Level
Junior
About the role
- You build long-term, trust-based relationships, proactively manage your accounts, and identify challenges early
- You ensure customers make the best use of our product and develop measures to increase satisfaction and retention
- You handle customer inquiries at the 2nd-level support and ensure a high-quality service experience
- You perform initial review and prioritization of requests and ensure a clean handover to subsequent teams
- You work closely with Development, Application Engineering and Product Management to feed customer feedback into the product in a meaningful way
- You support customer communications, including release newsletters and expanding our Knowledge Base
- You analyze customer data, derive actionable recommendations and develop measures to improve product usage
Requirements
- Completed commercial or IT-related training, or a degree (e.g., Media Management, Technical Writing)
- Initial professional experience in IT support, consulting, account management, project management, or product management, ideally in a software environment
- Ability to analyze use cases and translate customer requirements into the product
- Basic knowledge of project management and agile methodologies
- Very good written and verbal German (at least C1 level)
Benefits
- Permanent employment contract with flexible working hours and the option to work remotely within Germany
- Close mentoring from your manager
- Intensive onboarding across all product modules – including structured product onboarding with training videos, independent exercises and participation in 2nd-level support, accompanied by experienced Customer Success Managers
- Hybrid work: remote work combined with regular on-site days at our locations in Augsburg or Bergkirchen – especially during the onboarding phase. For this reason, proximity to these locations is important to us
- Freedom to shape your own area of responsibility and individual development opportunities
- Flat hierarchies with a collegial working atmosphere
- Regular company and team events
- Exciting, future-oriented software solution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportconsultingaccount managementproject managementproduct managementagile methodologiescustomer data analysisuse case analysiscustomer requirements translationKnowledge Base development
Soft skills
relationship buildingproactive managementcustomer satisfactioncommunicationproblem identificationservice quality assurancecollaborationfeedback integrationrecommendation developmentinquiry handling
Certifications
degree in Media Managementdegree in Technical Writing