PEIQ by multicom & GOGOL

Marketing

• End-to-end planning and execution of events (e.g., Publishing Day)
• Design and execution of online and offline mailings
• Support and ownership of online marketing activities (website, SEA)
• Preparation and follow-up for meetings (webcasts, on-site meetings with prospective clients), including outbound activities
• Management of customer and project data using a CRM system
• Telephone follow-up and tracking of mailings
• Content conception and graphic design of marketing touchpoints, particularly the website
• Professional supervision of our marketing interns

Marketing Manager

Customer Success Manager

• You build long-term, trust-based relationships, proactively manage your accounts, and identify challenges early
• You ensure customers make the best use of our product and develop measures to increase satisfaction and retention
• You handle customer inquiries at the 2nd-level support and ensure a high-quality service experience
• You perform initial review and prioritization of requests and ensure a clean handover to subsequent teams
• You work closely with Development, Application Engineering and Product Management to feed customer feedback into the product in a meaningful way
• You support customer communications, including release newsletters and expanding our Knowledge Base
• You analyze customer data, derive actionable recommendations and develop measures to improve product usage

Marketing Manager

Junior Customer Success Manager