Pedra Base - Consultoria e Formação

Founding Technical Account Manager

Pedra Base - Consultoria e Formação

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $125,000 - $160,000 per year

Job Level

Junior

Tech Stack

SQL

About the role

  • Support our customers post-sale—getting them live, trained, and scaling confidently on the Casca platform
  • Own technical implementations—from onboarding to troubleshooting to long-term adoption
  • Be the expert—understand how each customer’s workflow maps to our platform and help them get the most out of it
  • Solve problems—work cross-functionally with product, engineering, and support to resolve issues quickly and keep customers happy
  • Track customer health—proactively identify blockers, risks, or opportunities based on usage data
  • Build trust—serve as the technical voice customers rely on when things get complicated

Requirements

  • 1–3 years in a technical support, implementation, or customer success role
  • Strong communication skills—you can explain complex systems without losing the room
  • High EQ—you know how to empathize, de-escalate, and drive toward outcomes
  • Fast learning curve—you’re comfortable working with new tools and APIs
  • Resourceful mindset—you don’t wait to be told what to do next
  • Drive to win—you bring urgency, ownership, and pride to the work
  • Bonus points:
  • Experience with B2B SaaS, fintech, or enterprise onboarding
  • Exposure to the banking or small business lending space
  • Light SQL, Postman, or API experience
  • You’ve created technical documentation or training resources before
  • You’ve worked with CS, product, or engineering teams in a fast-moving org