Technical Account Manager
Spreedly
Founding Technical Account Manager
Pedra Base - Consultoria e Formação
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $160,000 per year
Job Level
Junior
Tech Stack
SQL
About the role
- Support our customers post-sale—getting them live, trained, and scaling confidently on the Casca platform
- Own technical implementations—from onboarding to troubleshooting to long-term adoption
- Be the expert—understand how each customer’s workflow maps to our platform and help them get the most out of it
- Solve problems—work cross-functionally with product, engineering, and support to resolve issues quickly and keep customers happy
- Track customer health—proactively identify blockers, risks, or opportunities based on usage data
- Build trust—serve as the technical voice customers rely on when things get complicated
Requirements
- 1–3 years in a technical support, implementation, or customer success role
- Strong communication skills—you can explain complex systems without losing the room
- High EQ—you know how to empathize, de-escalate, and drive toward outcomes
- Fast learning curve—you’re comfortable working with new tools and APIs
- Resourceful mindset—you don’t wait to be told what to do next
- Drive to win—you bring urgency, ownership, and pride to the work
- Bonus points:
- Experience with B2B SaaS, fintech, or enterprise onboarding
- Exposure to the banking or small business lending space
- Light SQL, Postman, or API experience
- You’ve created technical documentation or training resources before
- You’ve worked with CS, product, or engineering teams in a fast-moving org
