Experience Specialist

Pebl

Experience Specialist at Pebl engaging with customers and ensuring satisfaction. Responding to inquiries and resolving issues while maintaining high levels of service.

Posted 7/28/2026contractMedellín • 🇨🇴 ColombiaMid-LevelSenior💰 COP 7,147,500 - COP 8,765,000 per half yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within B2B or SaaS environments, focusing on effective communication, problem-solving, and customer relationship management. Committed to enhancing customer satisfaction through proactive issue resolution and continuous improvement initiatives.

Highest-signal resume keywords

Customer Service ExperienceB2B Environment FamiliarityStrong Communication SkillsProblem-Solving SkillsCRM Tools Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Attention to DetailAbility to Build RapportPositive AttitudeAbility to Work IndependentlyCollaborative Teamwork

Tools & Technologies

CRM ToolsCustomer Support SoftwareDevRevSuperblocksAirtable

Industry Keywords

Customer Satisfaction MetricsCustomer Experience EnhancementService Level AgreementsIssue ResolutionCustomer-First Approach

About the role

Key responsibilities & impact

Serve as the first point of contact for customers and supported employees, responding to inquiries via phone, email, and chat in a timely, professional manner while adhering to established SLAs.
Provide accurate and relevant information regarding services, processes, and solutions, ensuring that every interaction is aligned with our customer-first approach.
Resolve customer issues and challenges promptly, escalating to the appropriate internal teams as needed while maintaining ownership of the resolution process.
Monitor and maintain customer satisfaction metrics, proactively working to maintain or improve scores through exceptional service and effective issue resolution.
Continuously strive to enhance the customer experience by identifying areas for improvement and suggesting initiatives.

Requirements

What you’ll need

Proven experience in customer service, preferably in a B2B or SaaS environment.
Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically.
Ability to build rapport quickly and manage customer relationships with professionalism and care.
Strong problem-solving skills with the ability to think critically and find effective solutions in high-pressure situations.
Familiarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable, etc.) is a plus.
Strong attention to detail and a passion for delivering outstanding customer experiences.
Ability to work independently and as part of a collaborative team.
A positive, can-do attitude with a commitment to maintaining high levels of customer satisfaction.

Benefits

Comp & perks

Opportunities for career development and growth within the company.
A collaborative, inclusive, and dynamic team environment.