Experience Specialist

Pebl

HR Specialist providing customer service and support to customers and employees at Pebl. Engaging directly to address inquiries and resolve issues efficiently through a customer-first approach.

Posted 7/15/2026contractBengaluru • 🇮🇳 IndiaMid-LevelSenior💰 ₹83,333 - ₹91,600 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within B2B or SaaS environments, focusing on effective communication, problem-solving, and customer satisfaction metrics. Capable of enhancing customer experiences through proactive engagement and relationship management.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsCRM Tools FamiliarityCustomer Satisfaction Metrics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProblem-SolvingMetrics-Driven Performance TrackingAttention to DetailRelationship Management

Soft Skills

EmpathyCollaborationPositive AttitudeCritical Thinking

Tools & Technologies

DevRevSuperblocksAirtable

Industry Keywords

B2BSaaSCustomer SatisfactionInternational Business Practices

About the role

Key responsibilities & impact

Serve as the first point of contact for customers and supported employees, responding to inquiries via phone, email, and chat in a timely, professional manner while adhering to established SLAs
Provide accurate and relevant information regarding services, processes, and solutions, ensuring that every interaction is aligned with our customer-first approach.
Resolve customer issues and challenges promptly, escalating to the appropriate internal teams as needed while maintaining ownership of the resolution process.
Monitor and maintain customer satisfaction metrics, proactively working to maintain or improve scores through exceptional service and effective issue resolution.
Continuously strive to enhance the customer experience by identifying areas for improvement and suggesting initiatives.

Requirements

What you’ll need

Proven experience in customer service, preferably in a B2B or SaaS environment.
Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically.
Ability to build rapport quickly and manage customer relationships with professionalism and care.
Strong problem-solving skills with the ability to think critically and find effective solutions in high-pressure situations.
Familiarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable, etc.) is a plus.
Strong attention to detail and a passion for delivering outstanding customer experiences.
Ability to work independently and as part of a collaborative team.
A positive, can-do attitude with a commitment to maintaining high levels of customer satisfaction.
Experience working with global customers and understanding of international business practices and cultural differences.
Knowledge of Pebl's services or a willingness to learn.
Familiarity with customer satisfaction metrics and metrics-driven performance tracking

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Pebl Website LinkedIn All Job Openings 501 - 1000 employees Founded 2014 👥 HR Tech ☁️ SaaS 🤝 B2B HR Tech
SaaS
B2B Pebl is a global Employer of Record (EOR) and HR platform that helps companies hire, pay, and manage employees in 185+ countries. Its AI-powered SaaS provides global payroll, benefits administration, immigration support, talent sourcing, and real-time compliance guidance and integrations, enabling businesses to expand internationally without creating local entities. Pebl serves HR, finance, and legal teams at enterprises and high-growth companies seeking compliant, fast global hiring. Experience Specialist 🔥 43 minutes ago 🏢🏡 Bengaluru – Hybrid 💵 ₹83.3k - ₹91.6k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the first point of contact for customers and supported employees, responding to inquiries via phone, email, and chat in a timely, professional manner while adhering to established SLAs
Provide accurate and relevant information regarding services, processes, and solutions, ensuring that every interaction is aligned with our customer-first approach.
Resolve customer issues and challenges promptly, escalating to the appropriate internal teams as needed while maintaining ownership of the resolution process.
Monitor and maintain customer satisfaction metrics, proactively working to maintain or improve scores through exceptional service and effective issue resolution.
Continuously strive to enhance the customer experience by identifying areas for improvement and suggesting initiatives. 🎯 Requirements
Proven experience in customer service, preferably in a B2B or SaaS environment.
Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically.
Ability to build rapport quickly and manage customer relationships with professionalism and care.
Strong problem-solving skills with the ability to think critically and find effective solutions in high-pressure situations.
Familiarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable, etc.) is a plus.
Strong attention to detail and a passion for delivering outstanding customer experiences.
Ability to work independently and as part of a collaborative team.
A positive, can-do attitude with a commitment to maintaining high levels of customer satisfaction.
Experience working with global customers and understanding of international business practices and cultural differences.
Knowledge of Pebl's services or a willingness to learn.
Familiarity with customer satisfaction metrics and metrics-driven performance tracking Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Transport Coordinator 🔥 2 hours ago Cyderes 501 - 1000 🔒 Cybersecurity Website LinkedIn All Job Openings Transport Coordinator responsible for employee transport operations at Cyderes. Ensuring safe and efficient services while collaborating with vendors and internal teams in a 24x7 environment. 🏢🏡 Bengaluru – Hybrid ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs