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Senior Customer Onboarding Specialist – HR
PeblSenior Customer Onboarding Specialist guiding clients through their onboarding journey across multiple countries. Engaging in project management within a SaaS environment.
About the role
Key responsibilities & impact- Build strong client relationships by understanding each customer's broader business goals and supporting a seamless experience across the full client lifecycle
- Lead client onboarding sessions, setting clear expectations on process, timelines, roles, and onboarding approach
- Partner with clients on country rollout strategy and sequencing, helping prioritize markets for efficient global expansion
- Provide consultative guidance on global hiring, including country-specific requirements, key considerations, and trade-offs
- Support benefits benchmarking and alignment, helping clients understand statutory versus market practices and make informed decisions
- Act as a product expert, guiding clients through Pebl’s platform and enabling them to confidently manage their global workforce
- Maintain clear visibility into onboarding progress, proactively communicating updates, risks, and next steps
- Collaborate across Sales, Onboarding, Customer Experience, Product, Finance, and other cross-functional teams to deliver a seamless and frictionless onboarding experience
- Support client expansion into new countries and high-volume hiring, ensuring consistency and scalability of onboarding processes
- Champion the customer perspective, synthesizing feedback and partnering with Product and Engineering to continuously improve the client and employee experience
- Contribute to process improvements and standardization efforts to enhance onboarding quality and team efficiency at scale
Requirements
What you’ll need- Experience working in a SaaS or technology-driven environment
- Experience in project management, program management, or client onboarding, ideally in a global or high-growth environment
- Strong ability to manage multiple stakeholders and workstreams simultaneously
- Excellent communication and client-facing skills, with the ability to build trust and guide conversations
- A proactive, solutions-oriented mindset with a strong sense of ownership and accountability
- Ability to operate effectively across cross-functional and global teams
- Strong attention to detail while maintaining a focus on the broader client experience
- Business proficiency in the English language required
- A bachelor’s degree in a related field or equivalent work experience
- 5+ years of business experience, with customer-facing roles focused on operational excellence and customer satisfaction.
Benefits
Comp & perks- Flexible Time Off – Take the time you need to recharge.
- Parental Leave – Support for growing families.
- Health and Dental Insurance – Where applicable, to cover you and your loved ones.
- Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementClient OnboardingGlobal Expansion StrategyBenefits BenchmarkingProcess Improvement
Soft Skills
Excellent CommunicationProactive MindsetAttention to DetailSolutions-OrientedRelationship Building